- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 12, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry is seeking a Service Supervisor in Nashville to oversee daily sales-floor service, coach and develop associates, and support sales goals and KPIs. The role leads Burberry Experience training, manages client flow and escalations, and supports store operations and opening and closing procedures.
Role & Responsibilities
- Supervise, assist and motivate sales associates to deliver high-value client experiences on the selling floor, ensuring every customer interaction is memorable.
- Partner with associates to improve selling skills, close sales and achieve sales goals and KPIs.
- Lead a high-performing, customer-facing, service-oriented team; coach and provide feedback to ensure customers receive the full Burberry Experience in line with brand strategies.
- Manage customer flow so clients receive timely service and are not left unattended; set the pace and standards for excellent service.
- Drive collaboration on the selling floor among sales associates, specialists, stock associates and the operations team.
- Provide in-the-moment coaching and follow up after transactions and client interactions, discussing successes and opportunities and ensuring action items are completed.
- Develop and retain talented employees by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when needed.
- Partner with the GM, SM and S&P to own Burberry Experience training in the store; use morning and weekly meetings to reinforce key elements through role-play, tips and discussion of individual associates’ challenges.
- Partner with store management to set goal expectations and deliver formal performance feedback through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate them to management when necessary.
- In the absence of store management, process post-void transactions and authorise promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate when face-to-face communication is not possible.
- Understand the business and communicate needs and ideas effectively to advance it.
- Understand company policies and procedures, and consistently follow and enforce operational guidelines.
- Assist with store opening and closing, including securing doors, windows and merchandise, setting the alarm and completing POS procedures.
- Perform additional duties as required.
Qualifications
- Advanced knowledge of POS systems.
- Previous experience with Apple mobile devices and comfort using digital tools.
Skills
Experience
1–2 years of supervisory or management experience in retail sales.
Workplace
This position is based in Nashville, Tennessee, USA.
Explore jobs in the USA.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Floor Supervisor», «Sales Team Supervisor», «Customer Experience Supervisor», «Retail Service Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.