- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Service Supervisor oversees the sales floor, coaches associates and drives sales performance while ensuring clients receive the Burberry Experience. The role also supports store operations, training, performance development and customer issue resolution.
Role & Responsibilities
- Supervise, assist and motivate sales associates to deliver consistently high-value client experiences on the selling floor, ensuring every customer interaction is memorable.
- Partner with associates to improve selling skills, close sales and achieve sales goals and KPIs.
- Lead a high-performing, customer-facing and service-oriented team; coach and provide feedback to ensure customers receive the full Burberry Experience in line with brand strategies.
- Manage customer flow so that every client receives attentive service; set the pace and standards for excellent customer care.
- Foster collaboration on the selling floor among sales associates, specialists, stock associates and the operations team.
- Coach associates in the moment and after each transaction or client interaction, review successes and development opportunities, and ensure follow-up actions are completed.
- Develop and retain talented employees by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when needed.
- Partner with the GM, SM and S&P to own Burberry Experience training in the store; use morning and weekly meetings to reinforce key elements through role-play, tips and discussion of individual associates’ challenges.
- Partner with store management to set goal expectations and deliver formal performance feedback through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate them to management when necessary.
- In the absence of store management, process post-void transactions and authorise promotional discounts and employee sales.
- Drive the in-store digital experience and use digital resources to communicate when face-to-face communication is not possible.
- Understand the business and communicate needs and ideas effectively to advance it.
- Understand company policies and procedures, and consistently follow and enforce operational guidelines.
- Assist with store opening and closing, including securing doors, windows and merchandise, setting the alarm and following POS procedures.
- Perform additional duties as required.
Qualifications
- Advanced knowledge of a POS system.
- Previous experience with Apple mobile devices and comfort using digital tools.
Skills
Experience
1–2 years of supervisory or management experience in retail sales.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Retail Sales Supervisor», «Client Service Supervisor», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.