Burberry Service Management Solution Architect

Location
Employment Full-time
Seniority Senior
Posted Mar 1, 2026
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Join Burberry in Leeds as a Service Management Solution Architect. This role involves defining and governing service management solutions within a multi-supplier ecosystem, ensuring alignment with ITIL best practices.

Overview

Burberry, a storied name in luxury fashion, is renowned for its commitment to creativity and innovation. As part of its ethos, Burberry fosters an environment where diverse talents can thrive, contributing to the brand's legacy of pushing boundaries. The company is dedicated to sustainable luxury and industry leadership, operating under the umbrella of a values-driven approach that champions community and environmental stewardship.

Role & Responsibilities

  • Define and maintain high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and ITIL best practices.
  • Provide architectural oversight for service management capabilities, focusing on standardisation, automation, and interoperability.
  • Research, evaluate, and introduce emerging technologies to enhance SIAM capabilities and drive automation.
  • Ensure architectural integrity of all SIAM-related solutions from concept to delivery and optimisation.
  • Maintain and update architectural artefacts such as blueprints, standards, and patterns.
  • Define architecture for SIAM tooling, ensuring integration, scalability, and support for service delivery lifecycle.
  • Define data architecture for service management with emphasis on CMDB centricity.
  • Collaborate with enterprise architects and partners to ensure architectural alignment and adoption.
  • Engage stakeholders to ensure solutions meet functional and non-functional business needs.

Qualifications

  • Extensive experience in IT architecture with a focus on service management and integration within a SIAM environment.
  • Strong understanding of ITIL processes and architectural implications.
  • Proven ability to define and govern architectural standards across complex ecosystems.
  • Experience with ITSM platforms such as ServiceNow or BMC Remedy.

Skills

Familiarity with CMDB design, data modelling, and service mapping. Ability to understand complex technical processes and create pragmatic solutions. Excellent stakeholder engagement and communication skills. Strategic thinking with the ability to balance long-term vision and practical implementation.

Experience

Extensive experience in IT architecture, particularly in service management, integration, and tooling within a SIAM or multi-supplier environment.

Workplace

The successful candidate will be located in Leeds, England, UK. 9 luxury roles are listed in Leeds on Cerulean, 1 posted in the last 48 hours. Across the England region, Cerulean lists 544 open positions — 15 listed in the past two days. Cerulean currently advertises 571 open roles in UK, including 16 added in the last 48 hours.

Benefits

Burberry offers a dynamic work environment, opportunities for professional growth, and a commitment to diversity and inclusion.

Culture

Burberry's workplace culture is rooted in creativity, diversity, and innovation. The company values a collaborative environment where individuals are encouraged to contribute their unique perspectives. As a leader in sustainable luxury, Burberry is committed to driving positive change and fostering a community-oriented atmosphere.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.