Burberry Service Lead
- Location
- Seniority
- Supervisor
- Compensation
- $25–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 30, 2026
About Burberry
Burberry is a British luxury fashion house renowned for its iconic outerwear and contemporary British design. The brand combines heritage craftsmanship with a progressive focus on sustainability, creativity and digital innovation, offering employees structured training and opportunities to engage in customer-centric, brand-led retail experiences.
Burberry is hiring a Service Lead in Vancouver, Canada to supervise the sales floor, coach associates and deliver exceptional customer experiences.
Role & Responsibilities
- Supervise, assist and motivate sales associates to consistently deliver high-value customer experiences on the selling floor and act as a quality-control lead for all client interactions.
- Provide real-time, transaction-level coaching and formal feedback to drive individual and team selling performance against KPIs.
- Manage customer flow to ensure timely, personalised service and that no client is left unattended.
- Partner with store management (GM, SM) and specialists to set sales expectations, develop monthly Burberry Experience Development Plans and drive improvement across the retail scorecard.
- Authorize promotional discounts, process post-void transactions and handle employee sales in the absence of store management.
- Drive the in‑store digital experience by using Apple mobile devices and digital resources to support sales and client communication when face-to-face service is not possible.
- Resolve escalated or complex customer issues and escalate to management when necessary.
- Ensure consistent adherence to company policies, POS procedures and store opening/closing security protocols.
Qualifications
- Advanced knowledge of POS system operations and POS procedures.
- Confident user of Apple mobile devices and comfortable leveraging digital tools and resources in customer interactions.
- 1–2 years' supervisory or management experience in retail sales, with demonstrable people-coaching capability.
- Strong communication, leadership and customer service skills with the ability to deliver structured development plans and performance feedback.
- Proven ability to prioritise service, manage customer flow and work collaboratively across sales, stock and operations teams.
Skills
Experience
Minimum 1–2 years of supervisory or management experience in retail sales with a track record of coaching teams to meet sales KPIs and delivering exceptional customer service.
Education
High school diploma or equivalent; post-secondary qualification in retail, fashion, business or a related field preferred.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Compensation
The base compensation for this position ranges from CAD 25 to CAD 28 per hour.
Benefits
Commission earnings; discretionary bonuses; short- and long-term incentive packages; company-sponsored benefit programs.
Culture
Burberry fosters a creative, inclusive and values-driven workplace that emphasises craftsmanship, personal development and sustainability. The retail environment prizes exceptional client service, collaborative coaching and continual learning through role-play and structured development plans.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «Sales Floor Supervisor», «Retail Service Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.