Burberry Service Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 28, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Service Lead position in Troy, Michigan. Lead retail floor team and deliver luxury customer experiences.
Role & Responsibilities
- Supervise and motivate sales associates to deliver exceptional customer experiences while maintaining quality control standards on the selling floor
- Partner with associates to enhance selling skills and close sales to achieve revenue goals and KPIs
- Lead a high-performing, customer-facing team and provide ongoing coaching and feedback aligned with Burberry brand strategies
- Manage customer flow to ensure optimal service delivery and prevent clients from being left unattended
- Foster collaboration between sales associates, specialists, stock associates, and operations personnel
- Provide real-time and post-transaction coaching to associates, addressing successes and opportunities for improvement
- Develop and retain talented employees through recognition, performance rewards, monthly development plans, and annual reviews
- Deliver the Burberry Experience directly to customers when necessary and demonstrate best practices by example
- Partner with general manager, store manager, and sales & planning teams to design and deliver Burberry Experience training through role-play and morning briefings
- Deliver formal performance feedback and manage development plans in collaboration with store management
- Resolve escalated customer issues and coordinate with management when required
- Process post-void transactions, authorize promotional discounts, and manage employee sales in the absence of store management
- Leverage digital resources and tools to enhance the customer experience and facilitate communication
- Maintain thorough understanding of business dynamics and communicate strategic needs to optimize performance
- Ensure compliance with company policies, procedures, and operational guidelines
- Assist with store opening and closing procedures, including security protocols and POS operations
Qualifications
- 1–2 years of supervisory or management experience in retail sales
- Advanced proficiency with point-of-sale (POS) systems
- Experience with Apple mobile devices and digital tools
- Strong understanding of luxury retail brand standards and customer service expectations
- Demonstrated ability to coach, develop, and retain team members
- Excellent communication and interpersonal skills
Skills
Experience
1–2 years of supervisory or management experience in retail sales
Workplace
The role is situated in Troy, Michigan, USA — conveniently close to Detroit.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Operations Lead», «Customer Experience Supervisor», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.