Burberry Service Lead
Burberry Service Lead in Paramus, NJ — supervisory retail role responsible for coaching sales teams and delivering exceptional client experiences.
Overview
Burberry is a British luxury fashion house renowned for its heritage craftsmanship, iconic outerwear and contemporary innovation. The brand operates globally with a focus on premium retail experiences, digital integration and sustainability initiatives.
Role & Responsibilities
- Supervise, motivate and coach sales associates on the selling floor to ensure consistently exceptional client experiences and achievement of sales KPIs.
- Deliver real-time, transaction-level coaching and conduct follow-up development conversations to reinforce selling behaviours and service standards.
- Manage customer flow and service levels to ensure no client is left unattended and that the Burberry Experience standard is met.
- Partner with store management to set goal expectations, deliver formal performance feedback and execute monthly Burberry Experience Development Plans.
- Resolve escalated customer issues, authorize post-void transactions and promotional discounts in the absence of store management.
- Drive collaboration across sales associates, specialists, stock and operations teams to optimise the in-store client journey.
- Champion digital engagement in-store, using Apple mobile devices and other digital resources to serve clients when face-to-face interaction is not possible.
- Support opening and closing procedures, including securing merchandise and point-of-sale processes, and perform additional duties as required.
Qualifications
- 1–2 years supervisory or management experience in retail sales.
- Advanced knowledge of point-of-sale (POS) systems.
- Proven ability to coach retail staff and manage team performance.
- Comfortable using Apple mobile devices and other in-store digital tools.
Skills
Experience
Minimum 1–2 years of prior supervisory or management experience in a retail environment, with demonstrable track record of coaching sales teams and meeting retail KPIs.
Workplace
This position is based in Paramus, New Jersey, USA, within easy reach of New York. Cerulean lists 4 open roles in Paramus. The broader New Jersey area accounts for 116 active listings on Cerulean, 4 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
The base compensation for this position ranges from USD 27 to USD 28 per hour.
Benefits
Commission earnings; discretionary bonuses; short- and long-term incentive packages; Company-sponsored benefit programs
Culture
Burberry cultivates a creative, values-driven workplace that emphasizes imagination, craftsmanship and sustainable luxury. The retail environment prioritizes exceptional customer service, continuous learning and collaborative team development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.