Burberry Service Lead
- Employment
- Contract
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 15, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry seeks a Service Lead for fixed-term contract in Montreal, Quebec, to supervise sales team and deliver exceptional customer experiences.
Role & Responsibilities
- Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor and ensure memorable customer interactions
- Partner with associates to improve selling skills and close sales in order to achieve sales goals and KPIs
- Lead a high-performing, customer-facing, service-oriented team with coaching and feedback to ensure the full Burberry Experience is delivered in line with brand strategies
- Manage customer flow to set the pace and standard for excellent service, ensuring no client is left unattended
- Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
- Coach associates in the moment and after every transaction, discussing successes and opportunities with proper follow-through
- Develop and retain talented employees through recognition, reward, monthly development plans and annual performance reviews
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with store management to own Burberry Experience training, using morning and weekly meetings for role-play and reinforcement
- Deliver formal performance feedback through monthly Burberry Experience Development Plans in partnership with store management
- Resolve difficult customer issues and escalate to management when necessary
- Process post-void transactions, authorize promotional discounts and employee sales in the absence of store management
- Drive the digital experience in store and use digital resources for communication when face-to-face is not possible
- Maintain thorough understanding of business and effectively communicate needs and ideas to advance the business
- Ensure consistent adherence to company policies, procedures and operational guidelines
- Assist with opening and closing procedures including securing merchandise, alarming store and POS procedures
- Perform additional duties as required
Qualifications
- 1–2 years of previous supervisory or management experience in retail sales
- Advanced knowledge of POS systems
- Experience with Apple mobile devices and comfort with digital tools
- Strong customer service orientation and ability to deliver memorable client experiences
- Demonstrated coaching and team leadership capability
Skills
Experience
1–2 years of supervisory or management experience in retail sales environments, with demonstrated success in team leadership and performance coaching.
Workplace
The successful candidate will be located in Montreal, Quebec, Canada.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Floor Supervisor», «Client Experience Leader», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.