Burberry Service Lead
- Location
- Fort WorthTexasUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 25, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Service Lead position in Fort Worth, Texas. Lead retail sales teams and drive customer excellence at The Shops at Clearfork.
Role & Responsibilities
- Supervise and motivate sales associates to deliver high-value customer experiences on the selling floor and ensure consistent brand standards
- Partner with associates to develop selling skills and achieve sales goals and KPIs
- Lead a high-performing, customer-facing team and provide coaching and feedback to ensure the Burberry Experience is delivered consistently
- Manage customer flow and service pacing to ensure no client is left unattended and to set service excellence standards
- Coach associates in real-time after each transaction and client interaction to address successes and opportunities
- Develop and retain talented employees through monthly development plans and annual performance reviews
- Deliver the Burberry Experience directly to customers when necessary and model exemplary service behavior
- Lead Burberry Experience training initiatives in partnership with store management and use team meetings for reinforcement through role-play and problem-solving
- Deliver formal performance feedback through monthly Burberry Experience Development Plans in partnership with store management
- Resolve difficult customer issues and escalate to management when appropriate
- Authorize post-void transactions, promotional discounts, and employee sales in the absence of store management
- Drive digital experience initiatives in-store and leverage digital communication tools when face-to-face interaction is unavailable
- Communicate business insights and ideas to support continued growth and improvement
- Ensure thorough understanding and consistent enforcement of company policies, procedures, and operational guidelines
- Assist with store opening and closing procedures, including securing merchandise and equipment, alarm systems, and POS operations
- Perform additional duties as assigned
Qualifications
- 1–2 years of supervisory or management experience in retail sales
- Advanced proficiency with POS systems
- Experience with Apple mobile devices and comfort with digital tools
- Demonstrated ability to deliver exceptional customer service and lead a high-performing team
- Strong coaching and mentoring capabilities
- Excellent communication and interpersonal skills
Skills
Experience
1–2 years of supervisory or management experience in retail sales environments, with demonstrated ability to lead customer-facing teams and drive sales performance.
Education
High school diploma or equivalent; retail management certification or equivalent experience preferred.
Workplace
The successful candidate will be located in Fort Worth, Texas, USA, with easy access to Dallas.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Floor Leader», «Retail Supervisor», «Customer Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.