Burberry Service Lead

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Location
EdinaMinnesotaUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$23–25/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Aug 13, 2026

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Burberry Service Lead position in Edina, Minnesota. Lead retail team, manage customer experiences, and drive sales performance at Southdale Center.

Role & Responsibilities

  • Supervise and motivate sales associates to deliver high-value experiences on the selling floor and act as a quality control supervisor for all customer interactions
  • Partner with associates to improve selling skills and close sales in order to achieve sales goals and key performance indicators
  • Lead a high-performing, customer-facing, service-oriented team, providing coaching and feedback to ensure all customers receive the full Burberry Experience in line with brand strategies
  • Manage customer flow to ensure optimal service delivery and that no client is left unattended; set the pace and standard for excellent service
  • Drive partnership and collaboration on the selling floor between sales associates, specialists, stock associates, and operations team members
  • Provide in-the-moment and post-transaction coaching to associates, discussing successes and opportunities and ensuring proper follow-through on actions
  • Develop and retain talented employees through recognition, reward, and structured development plans; conduct monthly evaluations and annual performance reviews
  • Lead by example by delivering the Burberry Experience to customers when necessary
  • Partner with General Manager, Store Manager, and Sales & Presentation team to own Burberry Experience training; use morning and weekly meetings to reinforce key elements through role-play and problem-solving
  • Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans
  • Resolve difficult customer issues and escalate to management when necessary
  • Authorize post-void transactions, promotional discounts, and employee sales in the absence of store management
  • Drive the digital experience in-store and use digital resources to communicate when face-to-face interaction is not possible
  • Maintain thorough understanding of company policies and procedures, consistently following and enforcing guidelines
  • Assist with opening and closing procedures, including securing doors, windows, and merchandise, alarming the store, and completing POS procedures
  • Perform additional duties as required

Qualifications

  • Advanced knowledge of POS systems
  • Previous experience with Apple mobile devices and comfort with digital tools
  • 1–2 years of previous supervisory or management experience in retail sales
  • Strong coaching and mentoring abilities with demonstrated success in developing team members
  • Excellent customer service skills and commitment to delivering premium brand experiences

Skills

POS system proficiency Apple mobile devices Sales performance management Team coaching and feedback Customer service excellence Digital retail tools Inventory and merchandising oversight Staff scheduling and rostering Performance metrics analysis

Experience

1–2 years of supervisory or management experience in retail sales, with a demonstrated track record of leading and developing sales teams.

Education

High school diploma or equivalent required; further retail management or leadership training preferred.

Workplace

This position is based in Edina, Minnesota, USA, within easy reach of Minneapolis.

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Floor Supervisor», «Sales Supervisor», «Customer Experience Lead», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.