Burberry Service Lead
Burberry is hiring a Service Lead in Canoga Park, CA to lead the in-store sales team and deliver the Burberry Experience.
Overview
Burberry is an iconic British luxury fashion house known for its heritage, craftsmanship and innovative approach to digital retail. The brand blends a strong creative identity with a commitment to sustainable luxury and immersive customer experiences, offering employees a collaborative, design-led workplace within a globally recognised label.
Role & Responsibilities
- Supervise, assist and motivate sales associates to consistently deliver high-value experiences and ensure every customer interaction reflects the Burberry Experience.
- Provide real-time coaching and performance feedback to improve selling skills, close sales and achieve store KPIs.
- Manage customer flow on the selling floor to optimise service levels and ensure no client is left unattended.
- Partner with store management and cross-functional colleagues (specialists, stock and operations) to align daily priorities and drive business results.
- Deliver Burberry Experience training in-store using morning and weekly meetings, role-play and development plans.
- Resolve escalated customer issues and escalate to management when appropriate.
- In the absence of store management, process post-void transactions, authorise promotional discounts and manage employee sales.
- Champion the in-store digital experience, using mobile and digital tools to engage clients when face-to-face interaction is not possible.
- Support opening and closing procedures, security and POS reconciliation as required.
Qualifications
- Advanced knowledge of POS systems.
- Proficiency with Apple mobile devices and comfortable using digital sales tools.
- 1–2 years' supervisory or management experience in retail sales.
Skills
Experience
Minimum of 1–2 years' supervisory or management experience within retail sales, with demonstrable experience coaching front-line staff, driving KPI improvements and operating POS/mobile retail systems.
Education
High school diploma or equivalent; further retail management or customer service training preferred.
Workplace
This position is based in Canoga Park, California, USA, within easy reach of Los Angeles. Cerulean lists 10 open roles in Canoga Park. The broader California area accounts for 356 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
The base compensation for this position ranges from USD 23.75 to USD 25.75 per hour.
Benefits
Commission earnings; discretionary bonuses; short and long-term incentive packages; Company-sponsored benefit programs.
Culture
Burberry cultivates a creative, design-led culture that values craftsmanship, digital innovation and responsible business practices. The brand emphasises collaboration, continuous development and delivering a distinctive luxury experience to clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.