Burberry Service Lead
Burberry — Service Lead in Boston, MA. Lead the sales floor and coach associates to deliver the Burberry Experience; hourly role with commission potential.
Overview
Burberry is a British luxury house renowned for its trench coats and iconic check, combining heritage craftsmanship with modern innovation. The brand emphasises creativity, digital innovation and sustainability, and positions itself as a values-driven employer that develops talent across retail and corporate functions.
Role & Responsibilities
- Supervise and motivate sales associates on the selling floor to consistently deliver the Burberry Experience and achieve sales KPIs.
- Provide real-time, in-the-moment coaching and post-transaction feedback to develop selling skills and improve conversion.
- Manage customer flow to ensure premium service standards and that no client is left unattended.
- Partner with store management to set goal expectations, deliver formal performance feedback and implement monthly development plans.
- Authorise post-void transactions, promotional discounts and employee sales in the absence of store management.
- Drive in-store digital selling by using Apple mobile devices and other digital resources to engage clients when face-to-face contact is not possible.
- Resolve escalated customer issues and liaise with management as required.
- Support opening and closing procedures, POS operations and enforcement of company policies and loss-prevention guidelines.
Qualifications
- Advanced knowledge of POS systems and retail transaction workflows.
- Familiarity and comfort using Apple mobile devices and in-store digital sales tools.
- 1–2 years supervisory or management experience in retail sales, preferably within a luxury or premium environment.
- Demonstrated ability to coach, develop and retain retail talent and to drive measurable KPI improvement.
- Strong interpersonal and communication skills with a customer-centric approach.
Skills
Experience
Minimum 1–2 years of supervisory retail experience, with a track record of leading a customer-facing team, delivering sales targets and using digital tools to support client engagement. Prior experience in luxury or premium retail is preferred.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field is preferred but not mandatory.
Workplace
The role is situated in Boston, Massachusetts, USA. There are currently 43 open positions in Boston on Cerulean, with 1 added recently. Within Massachusetts, Cerulean currently features 53 open roles, including 1 recent additions. Across USA, Cerulean lists 2.262 open roles — 71 of them newly added.
Compensation
The base compensation for this position ranges from USD 26 to USD 27 per hour.
Benefits
May include commission earnings, discretionary bonuses, short- and long-term incentive packages, and Company-sponsored benefit programs.
Culture
Burberry blends British heritage with a progressive, creative culture that prioritises innovation and sustainability. The retail environment emphasises collaborative teamwork, continuous development and a customer-first mindset distinctive to luxury brand service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.