Burberry Service Lead
- Location
- Beverly HillsCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Service Lead at Burberry in Beverly Hills, CA. Supervise sales teams, drive customer experiences, and achieve KPIs with $26–$28/hr base salary.
Role & Responsibilities
- Supervise and motivate sales associates to consistently deliver high-value experiences on the selling floor, acting as quality control to ensure every customer interaction is memorable
- Partner with associates to improve selling skills and close sales in order to achieve sales goals and KPIs
- Lead a high-performing, customer-facing, service-oriented team, coaching and providing feedback to ensure all customers receive the full Burberry Experience in line with brand strategies
- Manage customer flow to ensure optimal service delivery and that no client is left unattended, setting the pace and standard for excellence
- Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations team
- Coach associates in-the-moment and after every transaction, providing feedback on successes and opportunities
- Develop and retain talented employees through recognition, rewards, monthly development plans, and annual performance reviews
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with General Manager, Store Manager, and Sales & Planning to oversee Burberry Experience training, reinforcing key elements through morning and weekly meetings
- Deliver formal performance feedback through monthly Burberry Experience Development Plans in partnership with store management
- Resolve difficult customer issues and escalate to management when necessary
- Process post-void transactions, authorize promotional discounts, and manage employee sales in the absence of store management
- Drive digital experience in-store and utilize digital resources for communication
- Maintain thorough understanding of company policies and procedures, consistently enforcing company guidelines
- Assist with store opening and closing procedures, including securing doors, windows, merchandise, alarming systems, and POS operations
Qualifications
- Advanced knowledge of POS systems
- 1–2 years previous supervisory or management experience in retail sales
- Experience with Apple mobile devices and proficiency with digital tools
- Demonstrated ability to deliver exceptional customer service
- Strong leadership and team management skills
- Ability to coach and provide constructive feedback
- Proficiency in sales techniques and KPI management
Skills
Experience
1–2 years of previous supervisory or management experience in retail sales
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 26 to USD 28 per hour.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Customer Experience Lead», «Retail Operations Supervisor», «Store Sales Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.