Burberry Service Lead
- Location
- Beverly HillsCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $27–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 13, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Service Lead position in Beverly Hills, CA: Supervise sales team and drive customer experience through coaching, performance management, and operational excellence.
Role & Responsibilities
- Supervise and motivate sales associates to deliver high-value customer experiences on the selling floor, acting as a quality control supervisor to ensure memorable client interactions
- Partner with associates to enhance selling skills and close sales in order to achieve sales goals and key performance indicators
- Lead a high-performing, customer-focused, and service-oriented team by coaching and providing feedback to ensure all customers receive the full Burberry Experience in line with brand strategies
- Manage customer flow to guarantee optimal service delivery and ensure no client is left unattended; set the pace and standard for excellent service
- Drive partnership and collaboration between sales associates, specialists, stock associates, and operations team members on the selling floor
- Provide coaching in the moment and after every transaction and client interaction, discussing successes and opportunities with associates to ensure proper follow-through
- Develop and retain talented employees by recognizing and rewarding performance through monthly development plans and annual performance reviews
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with General Manager, Store Manager, and Sales & Planning to take ownership of Burberry Experience training within the store, using morning and weekly meetings to reinforce key elements through role-play and constructive feedback
- Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans
- Resolve difficult customer issues and escalate to management when necessary
- Authorize transactions including post-void transactions, promotional discounts, and employee sales in the absence of store management
- Drive the digital experience in-store and use digital resources to communicate when face-to-face interaction is not possible
- Maintain thorough understanding of the business and effectively communicate needs and ideas to advance business performance
- Ensure comprehensive understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Assist with opening and closing of store procedures, including securing doors, windows, and merchandise, and managing store alarming and POS procedures
Qualifications
- Advanced knowledge of POS systems
- 1–2 years of previous supervisory or management experience in retail sales
- Experience with Apple mobile devices and proficiency with digital tools
- Ability to deliver consistent, high-quality customer service
Skills
Experience
1–2 years of supervisory or management experience in retail sales environments, with demonstrated ability to lead teams and drive sales performance.
Education
High school diploma or equivalent; additional retail management certification or training is advantageous.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 27 to USD 28 per hour.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Supervisor», «Retail Team Lead», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.