Burberry Service Lead
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 7, 2026
About Burberry
Burberry is a British luxury fashion house renowned for its iconic outerwear, contemporary ready-to-wear and commitment to craftsmanship and innovation. The brand combines heritage design with a modern, digitally driven retail approach and maintains a strong focus on sustainability and talent development within its global stores.
Burberry is hiring a Service Lead at The Domain in Austin, TX to supervise the sales floor, coach teams and deliver the Burberry Experience.
Role & Responsibilities
- Supervise, assist and motivate sales associates to consistently deliver high-value customer experiences across the selling floor, acting as a quality-control leader for client interactions.
- Coach sales staff in real time and through structured feedback to improve selling skills, close sales and achieve KPIs and store sales goals.
- Manage customer flow and service standards to ensure no client is left unattended and that the Burberry Experience is delivered at every touchpoint.
- Lead collaboration between sales associates, product specialists, stock associates and operations to optimise the in-store customer journey.
- Develop and retain talent via monthly development plans, formal performance feedback and partnership with store management on performance reviews.
- Take ownership of Burberry Experience training in-store, using meetings and role-play to reinforce key behaviours and service standards.
- Resolve complex customer issues and escalate to management when necessary; in store-management absence, authorise post-void transactions, promotional discounts and employee sales.
- Drive the in-store digital experience, employing digital resources and Apple mobile devices for client communication and sales when face-to-face engagement is not possible.
- Support opening and closing procedures, POS reconciliation and adherence to company policies, security and operational guidelines.
Qualifications
- Advanced knowledge of POS systems and transactional procedures.
- Proficiency with Apple mobile devices and comfort using digital sales tools.
- 1–2 years supervisory or management experience in retail sales, preferably within luxury or premium retail.
- Proven ability to coach, motivate and develop front-line retail teams to meet performance targets.
- Strong problem-solving skills and the capacity to manage escalations while maintaining brand standards.
Skills
Experience
Minimum 1–2 years of supervisory or management experience in retail sales; prior experience in luxury or premium retail environments preferred.
Education
High school diploma or equivalent required; tertiary study in retail, business, hospitality or a related discipline preferred.
Workplace
The role is situated in Austin, Texas, USA.
Culture
Burberry fosters a creative, inclusive workplace that blends British heritage with contemporary innovation. The brand emphasizes excellence in client service, continuous learning and sustainable practices, encouraging colleagues to develop professionally within a collaborative retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Lead», «Retail Service Supervisor», «Floor Sales Supervisor», «Boutique Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.