Burberry Service Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 10, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Service Lead position in Atlanta, GA. Supervise sales floor, coach associates, and drive customer experience excellence.
Role & Responsibilities
- Supervise, motivate and assist sales associates to deliver high-value experiences on the selling floor, acting as quality control to ensure every customer interaction is memorable
- Partner with associates to enhance selling skills and close rates in order to achieve sales goals and KPIs
- Lead a customer-focused, service-oriented team and provide coaching and feedback to ensure all customers receive the complete Burberry Experience aligned with brand strategies
- Manage customer flow to optimize service delivery and prevent clients from being left unattended; set the pace and standard for excellence
- Drive collaboration between sales associates, specialists, stock associates and operations teams on the selling floor
- Deliver in-the-moment and post-transaction coaching, discussing successes and opportunities with associates and ensuring proper follow-up
- Develop and retain talent through recognition, performance rewards, monthly development plans and annual performance reviews
- Model Burberry Experience delivery to customers when necessary and partner with store leadership on experiential training initiatives
- Conduct formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans
- Resolve difficult customer issues and escalate to management appropriately
- Authorize post-void transactions, promotional discounts and employee sales in the absence of store management
- Champion the digital in-store experience and leverage digital resources for communication when face-to-face engagement is unavailable
- Maintain strong business acumen and effectively communicate insights and ideas to elevate performance
- Ensure thorough understanding and consistent enforcement of company policies, procedures and operational guidelines
- Assist with store opening and closing procedures, including securing merchandise and facilities and managing POS systems
- Perform additional duties as required
Qualifications
- Advanced proficiency with POS systems
- Experience with Apple mobile devices and comfort with digital tools
- 1–2 years of supervisory or management experience in retail sales
Skills
Experience
1–2 years of supervisory or management experience in retail sales
Workplace
This position is based in Atlanta, Georgia, USA.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Floor Manager», «Customer Experience Supervisor», «Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.