Burberry Senior Sales Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Burberry
A leading luxury fashion house within a major global luxury group. The maison is known for its artisanal workmanship, elevated retail experience and dedication to cultivating long-term relationships with high-net-worth clientele across flagship boutiques and concessions worldwide.
Leading luxury fashion house in London seeks a Senior Client Advisor to manage VIP clients and drive boutique sales.
Role & Responsibilities
- Deliver exceptional, personalised service to high-net-worth and VIP clients across in-store, phone and digital touchpoints.
- Proactively develop and maintain a confidential client portfolio using clienteling techniques and CRM tools to drive repeat business and lifetime value.
- Achieve and exceed individual and store sales targets while maximising basket value through strategic cross-selling and upselling.
- Lead product presentations and offer authoritative product knowledge across categories (e.g., ready-to-wear, leather goods, accessories).
- Support boutique operations including stock control, visual merchandising standards, window and floor styling, and daily reporting.
- Represent the brand at client events, private viewings and trunk shows to strengthen client relationships and cultivate new contacts.
- Coach and mentor junior sales colleagues; model exemplary service behaviours and adherence to brand governance and loss-prevention procedures.
Qualifications
- Minimum five years of client-facing experience in luxury retail or premium hospitality, with demonstrable sales results.
- Proven track record of managing a portfolio of HNW or repeat clients and converting relationship activity into revenue.
- Strong commercial acumen and numeracy; comfortable with sales targets, KPIs and CRM-driven strategies.
- Polished professional presentation and excellent interpersonal skills appropriate to a luxury environment.
- Right to work in the United Kingdom (or local jurisdiction) and flexibility to work evenings, weekends and peak retail periods.
Skills
Experience
Five or more years of progressive experience in luxury retail or premium client advisory roles, including direct responsibility for a client portfolio and consistent achievement of sales targets.
Education
Secondary education required; tertiary education (BA) in business, luxury brand management or a related discipline preferred.
Workplace
The role is situated in London, England, UK.
Culture
The maison cultivates a client-centric, craftsmanship-driven culture that prizes discretion, refinement and commercial excellence. Teams operate in a collaborative boutique environment where mentoring and professional development are encouraged to sustain long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Advisor», «Senior Client Relations Advisor», «Senior Retail Associate», «Luxury Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.