Burberry Senior Manager, Outlet Operations
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 11, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry seeks Senior Manager for Outlet Operations in London to lead multi-site performance, drive revenue growth, and elevate customer experience across all locations.
Role & Responsibilities
- Lead and develop outlet managers and their teams to deliver exceptional service and operational excellence
- Drive revenue growth, profitability, and cost control across all outlet locations
- Monitor performance through KPIs, identify trends, and implement continuous improvements
- Ensure brand standards, service quality, and compliance are consistently met across all sites
- Collaborate with cross-functional teams (Marketing, Finance, HR, Operations) to deliver business objectives
- Lead on-site initiatives to enhance customer experience, engagement, and retention
Qualifications
- Proven experience in a multi-site or outlet leadership role in hospitality, retail, food and beverage, or similar environment
- Strong commercial acumen with a demonstrated track record of improving performance and profitability
- Exceptional leadership and people management skills with ability to inspire, coach, and develop high-performing teams
- Data-driven mindset with ability to translate insights into actionable strategies
- Excellent stakeholder management and communication skills
Skills
Experience
Proven experience in a multi-site or outlet leadership role within hospitality, retail, food and beverage, or similar fast-paced environment, with demonstrated ability to manage teams and drive measurable performance improvements.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Outlet Operations Director», «Regional Outlet Manager», «Multi-Site Operations Lead», «Outlet Portfolio Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.