Burberry Senior Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

The Senior Client Advisor builds relationships with new and existing clients, delivers a personalised luxury experience and drives commercial results through sales, styling and client engagement. The role supports store operations and coaches Client Advisors while growing and retaining a portfolio of top clients.

Role & Responsibilities

• Meet and exceed individual and store sales targets and other commercial KPIs.
• Inspire clients through storytelling and passion for Burberry, creating desire for the brand with every interaction.
• Deliver luxury service, demonstrating product, fashion and styling expertise.
• Support the Store Manager in handling customer complaints when needed.
• Guide clients through the in-store journey: make a strong first impression, discover their needs, provide product and styling expertise, close the sale and maintain the relationship.
• Follow up efficiently and deliver after-sales services to clients.
• Contribute to daily store operations and maintain luxury standards across the front and back of house, including product levels and replenishment, inventory management, markdowns and stockroom maintenance as required.
• Follow company policies, guidelines and procedures, and use visual techniques to maintain standards in accordance with Burberry guidelines.
• Support and coach Client Advisors in clienteling, service skills and building relationships with top clients.
• Foster teamwork and a positive work climate.
• Build meaningful relationships with clients.
• Maintain relationships with existing top clients and build a portfolio of new top clients.
• Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
• Acquire new luxury clients to grow individual and store client books with a commercial mindset.
• Drive client retention and spend by maintaining regular contact and appropriately following up on sales and client requests.

Qualifications

• Proven track record of delivering sales and exceeding targets.
• Previous clienteling experience.
• Strong interest in fashion, art and culture.
• Strong product knowledge and a good understanding of store retail operations.
• Understanding of competitor products.
• Experience working as part of a team.
• Fluency in the local language; English proficiency is desirable.
• Knowledge of other languages is desirable.
• Demonstrates confidence, curiosity, conviction and care.
• Enjoys working as part of a team.
• Energetic, proactive and self-motivated.
• Detail-oriented and creative, with a passion for selling.
• Assertive, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
• Results-driven with a commercial mindset.
• Flexible, collaborative and adaptable approach to work.

Skills

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.