- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 10, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Senior Client Advisor builds enduring relationships with Burberry's clientele, delivering a personalised and elevated luxury experience whilst achieving commercial success. Reporting to store management, this role demands expertise in client engagement, styling, and luxury retail operations. The successful candidate will inspire clients through authentic brand passion, drive individual and store sales performance, and nurture a portfolio of high-value accounts through strategic clientelling and appointment-based service.
Role & Responsibilities
- Meet and exceed individual and store sales targets and commercial KPIs (appointments, unit per transaction, average transaction value, average unit retail)
- Deliver compelling brand storytelling to inspire client desire and emotional connection to Burberry collections
- Provide consultative styling expertise and product knowledge in a luxury retail environment
- Support the Store Manager in managing customer complaints and service recovery
- Execute the complete client journey: create exceptional first impressions, discover client needs, deliver styling expertise, and close sales whilst maintaining relationship integrity
- Follow up efficiently and deliver comprehensive after-sales service to foster client loyalty
- Maintain high luxury standards across store operations, including visual merchandising, inventory management, markdowns, and stockroom maintenance
- Mentor and coach Client Advisors in clientelling techniques, service excellence, and relationship-building strategies
- Build and maintain a portfolio of high-value existing and new clients through regular contact and personalised engagement
- Work by appointment to provide tailored service experiences and drive client retention, volume, and incremental purchases
- Capture new luxury clients to expand the individual and store client base with a commercial mindset
- Contribute to a positive team environment and foster collaborative work culture
Qualifications
- Proven track record of delivering sales and exceeding targets in a luxury retail environment
- Previous experience in clientelling and relationship-based selling
- Strong product knowledge and comprehensive understanding of luxury retail store operations
- Awareness of competitive product landscape
- Fluency in the local language; English proficiency highly desirable
- Additional language capability desirable
- Exceptional communication and interpersonal skills
- Impeccable presentation standards and professional demeanor
- Demonstrated ability to work effectively as part of a team
Skills
Experience
Proven experience in luxury retail or high-end clientelling, with demonstrated success in exceeding sales targets and building client portfolios. Experience in team-based retail environments and exposure to luxury goods retail operations required. Prior mentoring or coaching experience in retail settings desirable.
Education
Secondary education minimum; tertiary education or luxury retail certification desirable.
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.