Burberry Senior Client Advisor

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Location
Singapore
└Central
└Singapore
Seniority
Senior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 17, 2026

About Burberry

Burberry is a British luxury fashion house renowned for its heritage outerwear, contemporary ready-to-wear and accessories. The brand blends craftsmanship with innovation and is recognized for its storytelling, global retail presence and commitment to sustainable luxury.

Burberry is hiring a Senior Client Advisor in Singapore to build client relationships, drive sales and deliver personalised luxury service.

Role & Responsibilities

  • Achieve and exceed individual and store sales targets and commercial KPIs (appointments, UPT, ATV, AUR).
  • Deliver a personalised, elevated luxury experience through storytelling and expert product styling to inspire client desire for the brand.
  • Manage the full client journey: create a strong first impression, discover client needs, provide styling expertise, close sales and ensure quality after‑sales follow‑up.
  • Build and maintain a portfolio of top clients, proactively acquire new luxury clients and drive retention through regular contact and personalised service.
  • Operate by appointment to deliver tailored client experiences and increase loyalty and incremental purchases.
  • Support daily store operations and uphold luxury presentation standards across front and back of house, including merchandising, replenishment and stockroom maintenance.
  • Assist Store Management with customer complaint resolution and adherence to company policies and procedures.
  • Coach and support other Client Advisors in clientelling, service techniques and relationship building to elevate team performance.
  • Use visual merchandising techniques in line with brand guidelines to maintain store aesthetics and product presentation.

Qualifications

  • Proven track record of meeting and exceeding sales targets in luxury retail.
  • Demonstrable experience in clientelling and delivering appointment‑based service.
  • Strong product knowledge, styling capability and good understanding of retail operations.
  • Knowledge of competitor offerings in the luxury market.
  • Confident communicator with impeccable presentation and client‑facing skills.
  • Energetic, proactive, detail‑oriented and results driven with a commercial mindset.
  • Ability to work collaboratively within a team and to coach peers.
  • Fluency in the local language; English proficiency desirable; additional languages are an advantage.

Skills

Clientelling Appointment selling and diary management Luxury product styling and merchandising Sales closing techniques and KPI management Customer relationship management (CRM) practices Inventory control and stockroom processes Visual merchandising according to brand standards Complaint handling and service recovery Excellent verbal presentation and interpersonal skills

Experience

Established experience in luxury retail with a demonstrable history of client acquisition, client retention and consistent sales performance; prior experience coaching or mentoring colleagues is advantageous.

Workplace

The successful candidate will be located in Singapore, Central, Singapore.

Culture

Burberry cultivates a creative, performance‑driven retail culture that values storytelling, craftsmanship and customer experience. The workplace encourages collaboration, personal development and a commitment to sustainable luxury practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Lead Client Advisor», «Luxury Sales Consultant», «Senior Client Relations Advisor», «Senior Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.