Burberry Senior Client Advisor
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 28, 2026
About Burberry
Burberry is a British luxury fashion house renowned for its iconic trench coats, heritage craftsmanship and contemporary approach to British luxury. The brand operates a global retail network and integrates digital innovation with artisanal savoir‑faire. As an employer, Burberry offers career opportunities across retail, design and corporate functions within a fast‑paced, brand‑driven environment.
Burberry seeks a Senior Client Advisor in Shanghai to drive sales and deliver personalised client experiences for the luxury fashion house.
Role & Responsibilities
- Deliver exceptional, personalised client experiences to cultivate long‑term relationships and maximise lifetime value.
- Achieve and exceed individual and store sales targets through consultative selling, upselling and clienteling.
- Maintain comprehensive product knowledge across ready‑to‑wear, leather goods and accessories to advise clients authoritatively.
- Proactively grow and manage an active client portfolio using CRM tools and targeted outreach, including follow‑up and appointment management.
- Support store operational standards: visual merchandising, stock replenishment, loss prevention and accurate transactional procedures.
- Represent the brand at private client events and trunk shows, coordinating appointments and bespoke service moments.
- Coach, mentor and share best practices with more junior advisors to elevate team performance and service consistency.
- Provide timely feedback to store leadership on client insights, market trends and product reception to inform commercial decisions.
Qualifications
- Proven track record in luxury retail sales with demonstrable success meeting or exceeding targets.
- Strong clienteling aptitude and experience using CRM systems to develop and retain high‑value clients.
- Polished interpersonal presence with excellent communication and relationship‑building skills.
- Ability to manage confidential client information with discretion and a high degree of professionalism.
- Flexibility to work retail hours, including weekends and peak trading periods; availability for client events and private appointments.
- Secondary education required; tertiary qualification in business, fashion, hospitality or a related discipline preferred.
Skills
Experience
Minimum of three years' experience in luxury or premium retail, with prior exposure to high‑value client management; experience in a senior or lead advisory capacity preferred.
Education
High school diploma required; bachelor's degree in business, fashion, hospitality or a related field preferred.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Burberry combines its British heritage with a modern, digitally engaged approach to luxury retail. The workplace emphasises high standards of client service, craftsmanship and collaboration, offering employees exposure to international retail practices and opportunities for professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Relations Advisor», «Senior Retail Consultant», «Senior Luxury Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.