Burberry Senior Client Advisor
Burberry seeks a Senior Client Advisor in Seoul to deliver exceptional luxury client service and drive sales for the brand.
Overview
Burberry is a British luxury fashion house renowned for its heritage outerwear and contemporary design. The brand combines craftsmanship with digital innovation and operates a global retail network, offering employees opportunities to represent an iconic label in high‑service retail environments.
Role & Responsibilities
- Deliver exceptional, personalized service to a high‑value client base and consistently achieve individual and store sales targets.
- Develop and maintain long‑term client relationships through proactive clienteling, follow‑up communications and tailored product recommendations.
- Lead the in‑store client experience by coaching and mentoring junior advisors, modelling best practices and supporting daily sales operations.
- Manage transactions and after‑sales services with precision, including returns, alterations and client enquiries.
- Support visual merchandising and product presentation standards to reflect brand aesthetics and drive conversion.
- Maintain accurate client records and contribute to store CRM activities to maximise retention and lifetime value.
- Participate in store events, private appointments and trunk shows to cultivate client engagement and expand the client database.
Qualifications
- Proven track record in luxury retail sales, with demonstrable achievement against KPIs.
- Exceptional interpersonal skills with the ability to build rapport and manage relationships with discerning clients.
- Strong coaching and team leadership capability; experience mentoring junior sales staff.
- High level of professional presentation and thorough product knowledge across fashion and accessories.
- Right to work in South Korea and availability to work retail hours, including weekends and evenings.
Skills
Experience
Typically 3+ years of progressive experience in luxury retail or high‑end client‑facing sales, including responsibility for client acquisition, retention and mentoring junior colleagues.
Education
High school diploma or equivalent required; tertiary qualification in retail, hospitality, fashion or a related discipline preferred.
Workplace
The role is situated in Seoul, Seoul, South Korea. There are currently 568 open positions in Seoul on Cerulean, with 9 added recently. Across South Korea, Cerulean lists 694 open roles — 10 of them newly added.
Culture
Burberry blends British heritage with contemporary creativity, fostering a culture that values craftsmanship, creativity and digital leadership. The retail environment is collaborative and client‑centric, with a strong emphasis on training, professional development and delivering elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.