Burberry Senior Client Advisor

About Burberry

A leading luxury maison operating within the global fashion and leather goods sector. The employer is representative of an international luxury group and is distinguished by artisanal product quality, refined retail environments and a relentless focus on personalised client service and brand heritage.

Role & Responsibilities

• Deliver exceptional, personalised service to a portfolio of clients, cultivating long-term relationships and brand loyalty.
• Proactively develop and execute clienteling activities using CRM to generate appointments, repeat business and high-value sales.
• Achieve and exceed individual and store sales targets through consultative selling and tailored product recommendations.
• Manage VIP and high-net-worth client accounts, including follow-up after purchase and coordination of special requests or bespoke services.
• Provide expert styling and product knowledge across the house’s categories to advise clients and close transactions.
• Operate the POS and sales administration accurately, ensuring correct processing of payments, deliveries and returns.
• Maintain standards of visual merchandising and boutique presentation in collaboration with the visual team.
• Support stock control, inventory replenishment and the organisation of private viewings or trunk shows.
• Coach and mentor junior sales colleagues, modelling brand etiquette and best-practice client interactions.
• Represent the brand at client events and promote an impeccable in-store atmosphere aligned with maison standards.

Qualifications

• Proven track record in luxury retail sales with demonstrable achievement against targets.
• Deep product knowledge of fashion, leather goods or accessories, and the ability to communicate craftsmanship and brand story.
• Excellent interpersonal and relationship-management skills with a discreet, professional manner.
• High level of commercial awareness and numeracy for sales administration and reporting.
• Availability to work retail hours including evenings, weekends and key retail season peaks.

Skills

Experience

Typically 3–5+ years of progressive experience in luxury retail or boutique environments, with direct responsibility for client portfolios and consistent delivery of sales targets; prior experience handling VIP clients and CRM-led clienteling is expected.

Education

High school diploma required; tertiary qualification in fashion, luxury retail, retail management or business is desirable.

Workplace

Culture

The maison fosters a service-oriented, performance-driven culture where discretion, refinement and client focus are paramount. Teams operate in close collaboration with cross-functional partners — visual merchandising, client services and store leadership — to deliver elevated in-store experiences and continuous professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.