Burberry Senior Client Advisor
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Burberry
A leading luxury fashion house renowned for exceptional craftsmanship, refined aesthetics and a client-first retail philosophy. The employer operates within the luxury sector and typically forms part of a larger luxury goods group, offering strong brand heritage, rigorous retail standards and opportunities for career development across global boutiques.
Senior Client Advisor at a leading luxury fashion house in London: drive VIP sales, clienteling and team leadership.
Role & Responsibilities
- Drive and exceed individual and boutique sales targets through proactive client acquisition, bespoke clienteling and high-value transactions.
- Manage and cultivate a portfolio of VIP and high-net-worth clients, delivering personalised service, tailored product recommendations and follow-up communications.
- Coordinate and host private client events, trunk shows and bespoke appointments to strengthen client relationships and generate repeat business.
- Mentor and coach junior sales staff on luxury service standards, product knowledge, selling techniques and boutique protocols.
- Maintain impeccable visual merchandising and presentation standards on the sales floor; ensure stock integrity and assist with inventory control and replenishment.
- Use CRM and POS systems to log client interactions, track sales activities and produce post-visit reports; provide accurate handover notes for cross-shift continuity.
- Liaise with after-sales, repairs and client services teams to guarantee a seamless post-purchase experience and resolve escalated client issues.
Qualifications
- Proven track record in luxury retail sales with demonstrable achievement of revenue and KPI targets.
- Exceptional interpersonal skills with the ability to build trust and long-term relationships with discerning clients.
- Polished presentation and professional demeanour consistent with high-end brand standards.
- Strong organisational skills and attention to detail, including experience with inventory control and client record maintenance.
- Availability to work retail hours including evenings, weekends and peak sales periods.
Skills
Experience
Minimum of 5 years' experience in front-line luxury retail, with a proven history of developing and retaining high-value clients, managing VIP accounts and consistently exceeding sales targets.
Education
Secondary education required; vocational training or a diploma/degree in retail, fashion, business or a related discipline is preferred.
Workplace
This position is based in London, England, UK.
Culture
The workplace emphasises impeccable client service, refined presentation and collective excellence. Team members are expected to uphold rigorous brand standards while collaborating closely across boutique functions; the environment rewards commercial acuity, discretion and long-term client stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Relations Advisor», «VIP Client Advisor», «Senior Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.