Burberry Senior Client Advisor

About Burberry

Burberry is a British luxury fashion house celebrated for its heritage outerwear, distinctive check motif and contemporary approach to British craftsmanship. The brand combines creative design with a commitment to sustainability and digital innovation, offering a workplace that prizes creativity, client-centric service and talent development across global retail operations.

Role & Responsibilities

• Deliver personalised, elevated client experiences that convert to measurable commercial outcomes and meet individual and store sales KPIs.
• Build and maintain a portfolio of top clients through appointment selling, proactive outreach and sustained relationship management.
• Demonstrate expert product, fashion and styling knowledge; use storytelling to generate desire and brand affinity.
• Manage the end-to-end client journey: create excellent first impressions, discover client needs, advise on product and styling, close sales and ensure high-quality after-sales follow-up.
• Support daily store operations, including product replenishment, inventory management, markdowns and stockroom maintenance to uphold luxury presentation standards.
• Apply Burberry visual merchandising guidelines to maintain front- and back-of-house luxury standards.
• Coach and mentor Client Advisors in clientelling, service techniques and relationship-building with top clients.
• Assist store management with customer escalations and contribute to a collaborative, high-performance team climate.

Qualifications

• Proven track record of consistently meeting or exceeding personal sales targets in a luxury retail environment.
• Demonstrable experience in clientelling and appointment-led selling.
• Strong knowledge of luxury product assortments, styling and competitor landscape.
• Excellent presentation and interpersonal skills with the ability to engage high-net-worth clients.
• Confident, proactive and adaptable approach with meticulous attention to detail.

Skills

Experience

Previous experience in luxury retail client-facing roles with a demonstrated history of client acquisition, retention and sales performance. Experience coaching or mentoring peers is advantageous.

Education

High school diploma or equivalent; tertiary qualification in fashion, retail, business or a related discipline is advantageous but not required.

Workplace

Culture

Burberry combines a strong sense of British heritage with a contemporary, creative ethos. The brand emphasises collaboration, professional development and responsible luxury, encouraging employees to contribute diverse perspectives while delivering exceptional client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.