Burberry Senior Client Advisor
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 6, 2026
About Burberry
Burberry is an iconic British luxury fashion house renowned for its heritage outerwear, distinctive check, and contemporary luxury collections. The brand operates globally across retail, wholesale and digital channels, balancing craftsmanship and innovation while maintaining a strong focus on elevated client service and brand storytelling.
Burberry is hiring a Senior Client Advisor in Chongqing, China — lead luxury sales, clienteling and in‑store service for the brand.
Role & Responsibilities
- Drive and exceed individual sales targets through proactive client acquisition, retention and personalised clienteling.
- Develop and maintain strong relationships with high‑value and prospective clients, managing CRM records and follow‑up activity to maximise lifetime value.
- Deliver a signature luxury service experience on the sales floor, ensuring product knowledge, styling advice and after‑sales care meet brand standards.
- Coach and mentor junior sales colleagues, modelling selling behaviours, visual standards and operational excellence.
- Support merchandising and stock management activities including replenishment, inventory accuracy and loss prevention.
- Contribute to store events and VIP appointments, liaising with store management and cross‑functional teams to execute client outreach initiatives.
- Ensure compliance with brand policies, point‑of‑sale procedures and luxury retail operational standards.
Qualifications
- Proven track record in luxury retail sales with demonstrable results in client development and high‑value transactions.
- Strong commercial acumen and experience using clienteling/CRM tools to manage a portfolio of clients.
- Excellent interpersonal and communication skills with the ability to build rapport with an international clientele.
- Professional presentation and thorough product knowledge of luxury fashion and accessories.
- Flexibility to work retail hours including evenings, weekends and holiday periods.
Skills
Experience
Several years of experience in luxury retail sales, with a history of meeting or exceeding sales targets and managing relationships with high‑value clients; prior experience in a senior or lead advisor capacity is preferred.
Education
High school diploma or equivalent; tertiary education in fashion, retail, hospitality or business is advantageous but not required.
Workplace
The successful candidate will be located in Chongqing, Chongqing, China.
Culture
Burberry combines British heritage with contemporary creativity, fostering a culture that prizes impeccable client service, product expertise and teamwork. Store teams operate in a fast‑paced, client‑centric environment with a strong emphasis on mentorship and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Relations Advisor», «Senior Luxury Sales Consultant», «Senior Customer Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.