Burberry Senior Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Meet and exceed individual and store sales targets and commercial KPIs (appointments, units per transaction, average transaction value, average unit retail)
• Inspire and engage clients through brand storytelling and product expertise, cultivating desire and emotional connection to Burberry across all touchpoints
• Deliver luxury-calibre service grounded in comprehensive knowledge of Burberry products, fashion trends, and styling techniques
• Execute the complete client journey in-store: create exceptional first impressions, conduct needs discovery, demonstrate product and styling mastery, and successfully close transactions
• Build and maintain a curated portfolio of high-value clients, conducting regular follow-ups and ensuring appropriate retention engagement to drive volume and spend
• Capture new luxury clients through strategic appointment-based consultations and personalised service, converting prospects into loyal brand advocates
• Support the Store Manager in managing client concerns and complaints with professionalism and resolution-oriented focus
• Deliver timely and efficient after-sales support and follow-up services to sustain long-term client relationships
• Maintain luxury retail standards across front-of-house and back-of-house operations, including product presentation, visual merchandising compliance, inventory management, and stockroom maintenance
• Coach and mentor Client Advisors in clientelling techniques, service excellence, and relationship-building with high-value clientele
• Foster a collaborative team environment and positive workplace culture
• Ensure adherence to company policies, procedures, and visual merchandising guidelines

Qualifications

• Demonstrated track record of delivering sales performance and exceeding commercial targets
• Proven experience in clientelling or relationship-based luxury retail
• Strong background in fashion, art, and culture
• Comprehensive product knowledge and thorough understanding of retail store operations
• Awareness of competitive product offerings and market positioning
• Confidence, curiosity, conviction, and care in client and colleague interactions
• Impeccable presentation and professional communication skills
• Results-driven commercial mindset with flexibility and adaptability
• Detail-oriented and creative approach to client service

Skills

Experience

Previous experience in clientelling and luxury retail sales; demonstrated success in building and maintaining high-value client relationships; proven ability to exceed sales targets and KPIs in a fast-paced retail environment.

Education

Secondary education minimum; further education in fashion, business, or hospitality is advantageous.

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.