- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 7, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Senior Client Advisor builds and develops client relationships while delivering personalised, elevated service and commercial results for Burberry in Bangkok. The role combines luxury selling and styling expertise, client portfolio growth and retention, and support for store operations and fellow Client Advisors.
Role & Responsibilities
- Meet and exceed individual and store sales targets and other commercial KPIs.
- Inspire clients through brand storytelling and passion, creating desire for Burberry through every interaction.
- Deliver luxury service and demonstrate expertise in products, fashion and styling.
- Support the Store Manager in handling customer complaints when needed.
- Follow the client journey to elevate the in-store experience: make a strong first impression, discover client needs, provide product and styling expertise, close the sale and maintain the relationship.
- Efficiently follow up with clients and deliver after-sales services.
- Contribute to daily store operations and uphold luxury standards across front and back of house, including maintaining appropriate product levels and replenishment, supporting inventory management and markdowns, and maintaining the stockroom as required.
- Follow company policies, guidelines and procedures, and use visual techniques to maintain standards in line with Burberry guidelines.
- Support and coach Client Advisors in clienteling, service skills and building relationships with top clients.
- Foster teamwork and a positive working environment.
- Build meaningful relationships with clients.
- Maintain relationships with existing top clients and build a portfolio of new top clients.
- Work by appointment to provide personalised service, build client relationships, promote loyalty and encourage incremental purchases.
- Acquire new luxury clients to grow individual and store client books with a commercial mindset.
- Drive client retention and spend by contacting clients regularly and following up appropriately on sales and client requests.
Qualifications
- A proven track record of delivering sales and exceeding targets.
- Previous experience in clienteling.
- Strong interest in fashion, art and culture.
- Strong product knowledge and a good understanding of store retail operations.
- Understanding of competitor products.
- Experience working as part of a team.
- Fluency in the local language; English proficiency is desirable.
- Knowledge of other languages is desirable.
Skills
Workplace
The successful candidate will be located in Bangkok, Bangkok, Thailand.
Explore jobs in Thailand.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Relations Advisor», «Senior Luxury Sales Associate», «Senior Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.