Burberry Senior Client Advisor

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Meet and exceed individual and store sales targets and commercial KPIs through consultative selling and relationship-building
• Inspire clients through storytelling and demonstrated passion for the Burberry brand, luxury fashion, and styling expertise
• Deliver personalised luxury service and product expertise, leveraging advanced knowledge of styling, design, and current collections
• Support store management in addressing customer concerns and resolving service issues professionally
• Execute the full client journey with excellence: create compelling initial impressions, assess client needs, provide expert styling guidance, and close sales whilst maintaining long-term relationships
• Manage post-sale follow-up and after-sales services to ensure client satisfaction and repeat business
• Contribute to daily store operations by maintaining luxury standards, managing inventory, supporting visual merchandising, and maintaining stockroom discipline
• Coach and mentor Client Advisors on clientelling techniques, relationship-building, and luxury service delivery standards
• Build and manage a portfolio of top-tier clients through appointment-based service and proactive relationship management
• Capture new luxury clients to expand the individual and store client base with commercial discipline
• Drive client retention through regular contact, personalised follow-up, and strategic engagement initiatives
• Maintain compliance with company policies, guidelines, and visual merchandising standards
• Foster teamwork and cultivate a positive, collaborative work environment

Qualifications

• Proven track record of consistent sales achievement and exceeding targets
• Prior experience in clientelling or luxury retail client management
• Strong product knowledge and comprehensive understanding of retail store operations
• Demonstrated familiarity with competitor products and market positioning
• Fluency in local language; English proficiency is essential
• Knowledge of additional languages is desirable
• Excellent presentation and communication skills across all client and colleague interactions
• Results-driven commercial mindset with strong attention to detail
• Team-oriented with demonstrated ability to work collaboratively and adapt to changing priorities

Skills

Experience

Candidates should possess several years of professional experience in luxury retail, boutique sales, or clientelling roles, with demonstrated ability to build and maintain high-value client relationships, consistently exceed sales targets, and thrive in an upscale retail environment. Leadership or mentoring experience in a retail setting is advantageous.

Education

Secondary education required; further education in fashion, business, or retail management is desirable.

Workplace

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.