- Location
- Wrentham Massachusetts USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $19–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Sales Associate supports Burberry’s sales goals and retail growth through customer service, client development, visual standards and store-floor and stockroom maintenance. The role also supports markdowns, inventory and presale activities; expected base pay is $19.00–$19.50 per hour at the commencement of employment, with eligibility for additional compensation components depending on the position.
Role & Responsibilities
- Meet and strive to exceed individual and store sales goals while supporting retail-led growth, franchise performance, operational excellence and category development.
- Deliver the Burberry Experience in every customer interaction, develop new customers and maintain relationships with existing clients.
- Follow training guidelines and standards to uphold Burberry’s luxury brand standards and image.
- Meet individual sales goals while demonstrating Burberry Behaviours; provide excellent customer service and selling skills, motivation to succeed, and strong interpersonal and communication skills.
- Build customer loyalty through active client development and follow-through; maintain a detailed, up-to-date client book.
- Complete Cultivate activities and requirements, including courtesy and relationship emails, inviting customers back to shop, reactivation and capture compliance.
- Follow company policies and procedures and use visual techniques to maintain standards according to Burberry guidelines.
- Understand and execute monthly floorsets; place or hang back items while working, replenish merchandise after selling, fold and place merchandise on the correct hanger with tissue paper, and ensure tickets are inside items and not visible to customers.
- Arrive on the selling floor ready at the beginning of each shift or day and ensure it is prepared for customers; replenish and prepare the floor for the next day at the end of each shift or day.
- Remain active on the sales floor throughout the day, return or hang back items and replenish merchandise after selling, and clean and maintain fitting rooms.
- Assist with markdowns and the twice-yearly inventory process; participate in achieving presale goals and in store contests.
- Maintain an organized stockroom and ensure pulled stock is put away in an orderly fashion.
Qualifications
- Willingness to work in and promote a team-oriented environment.
- Excellent interpersonal skills for clear, effective communication with management and staff.
- Positive attitude and accountability for personal actions.
- Results-driven and adaptable to change.
- Relevant interest in fashion or design.
- Advanced knowledge of POS and store systems.
- At least 1 year of sales experience, preferably in luxury retail.
- Proven experience driving sales and meeting sales targets.
- Excellent customer service standards.
- Strong clienteling background.
Skills
Experience
At least 1 year of sales experience, preferably in a luxury retail environment.
Workplace
This position is based in Wrentham, Massachusetts, USA, within easy reach of Boston.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 19.50 per hour.
Benefits
The total compensation package may include commission earnings, discretionary bonuses, short- and long-term incentive packages, and company-sponsored benefit programs.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.