Burberry Sales Associate

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

The Sales Associate drives individual and store sales, delivers the Burberry Experience, develops client relationships and upholds selling-floor, visual and stockroom standards. This is a full-time, at-will position with hourly base pay of $19.50–$20.50, plus sales commission.

Role & Responsibilities

• Meet and strive to exceed individual and store sales goals while supporting retail-led growth, leveraging the franchise, maintaining operational excellence and developing all department categories.
• Deliver the Burberry Experience in every customer interaction, develop new customers and maintain relationships with existing clients.
• Follow training guidelines and standards to uphold Burberry’s luxury brand image and exhibit Burberry Behaviours.
• Provide excellent customer service and selling expertise, demonstrate motivation to succeed, and apply strong interpersonal and communication skills.
• Build customer loyalty through active client development and follow-through; maintain a detailed, up-to-date client book.
• Complete Cultivate activities, including courtesy and relationship emails, inviting customers back to shop, reactivation and capture compliance.
• Follow company policies and procedures and use visual techniques to maintain standards in accordance with Burberry guidelines.
• Understand and execute monthly floor sets; return or hang back items while working; replenish merchandise after sales; fold and place merchandise on the correct hanger with tissue paper as appropriate; and place tickets inside items out of customers’ view.
• Begin each shift ready on the selling floor and ensure it is prepared for customers; replenish and prepare the floor for the next day at shift end; remain active throughout the day; and maintain and clean fitting rooms.
• Assist with markdowns and the biannual inventory process; participate in and achieve presale goals and take part in store contests.
• Maintain an organized stockroom and ensure all pulled stock is returned in an orderly manner.

Qualifications

• Willingness to work in and promote a team-oriented environment.
• Excellent interpersonal skills for clear, effective communication with management and staff.
• Consistently demonstrate a positive attitude and take responsibility for one’s actions.
• Results-driven and flexible in response to change.
• Relevant interest in fashion or design.
• Advanced knowledge of POS and store systems.
• At least 1 year of sales experience, preferably in luxury retail.
• Demonstrated experience driving sales and meeting sales targets.
• Excellent customer service skills.
• Strong clienteling background.

Skills

Experience

At least 1 year of sales experience, preferably in a luxury retail environment.

Workplace

Compensation

The base compensation for this position ranges from USD 19.50 to USD 20.50 per hour.

Benefits

Commission earnings as a percentage of sales; free shares after one year of service, equivalent to GBP 500, subject to the share plan; eligibility-based medical, vision and dental insurance, income protection, life and accidental death and dismemberment insurance, short- and long-term disability, flexible spending account and commuter benefits; 401(k) traditional pre-tax and Roth contributions with an employer match of 100% of the first 6% contributed; paid time off including 10 vacation days prorated from start date and increasing to 15 days in the second year, 10 sick days, 2 personal days, 9 paid holidays, bereavement leave and seasonal well-being days; and up to 18 weeks of paid parental leave.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.