Burberry Sales Associate

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Role & Responsibilities

• Embrace and execute the Burberry Experience throughout all customer interactions while maintaining luxury brand standards and image
• Consistently achieve individual sales goals and store targets while exhibiting Burberry Behaviours and maintaining motivation to succeed
• Deliver exceptional customer service and demonstrate superior selling skills with strong interpersonal and communication abilities
• Build and maintain customer loyalty through active client development, follow-up, and detailed client book management
• Execute all Cultivate program requirements including courtesy communications, customer invitations, reactivation activities, and capture compliance
• Maintain selling floor visual standards by executing monthly floorsets, replenishing merchandise, and ensuring proper product presentation and ticketing
• Prepare and maintain selling floor readiness at shift start, ensuring floor is customer-ready and replenished at shift end
• Maintain active presence on the floor throughout the day, promptly hanging and restocking merchandise as work progresses
• Support back-of-house operations including markdown processes, bi-annual inventory execution, pre-sale activities, store contests, and stockroom organization
• Achieve measures of success including financial targets (UPT, ATV, client development), Burberry Experience evaluations, and capture compliance metrics

Qualifications

• Minimum 1 year of sales experience, preferably in a luxury retail environment
• Advanced knowledge of point-of-sale (POS) systems and store operating systems
• Proven track record of driving sales and consistently meeting sales targets
• Strong clienteling background with demonstrated ability to build lasting customer relationships
• Excellent customer service delivery capabilities
• Demonstrated positive attitude and responsibility for own actions
• Willingness to work in and promote a team-oriented environment
• Relevant interest in fashion and design

Skills

Experience

A minimum of 1 year of sales experience in a retail setting, with preference for luxury retail environments. The candidate should demonstrate proven experience in driving sales, consistently meeting or exceeding sales targets, and building strong customer relationships through active clienteling practices.

Education

High school diploma or equivalent; additional retail or customer service certifications are advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 21.50 per hour.

Benefits

Commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs available as part of the total compensation package.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.