Burberry Sales Advisor

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Location
Mexico
└Ciudad de México
└Mexico City
Seniority
Mid-Level
Posted
Mar 28, 2026

About Burberry

Burberry is a storied British luxury fashion house recognised for its craftsmanship, iconic outerwear and contemporary approach to heritage. As a global retailer, the brand combines creative design with digital innovation and a growing commitment to sustainable luxury, offering employees opportunities to work across retail, product and experiential functions within a values-driven organisation.

Burberry Mexico City — Client Advisor: deliver personalised luxury service, build client relationships and achieve sales KPIs in Burberry's retail team.

Role & Responsibilities

  • Deliver a personalised, appointment-driven luxury service to new and existing clients, using storytelling to convey the brand and create desire.
  • Meet and exceed individual and store commercial KPIs (appointments, UPT, ATV, AUR) and other sales targets.
  • Develop and maintain long-term client relationships through proactive follow-up, clienteling and after-sales service.
  • Provide expert product, fashion and styling advice to inspire purchase and drive client retention and incremental spend.
  • Support daily store operations and uphold luxury standards in front- and back-of-house, including merchandising, stockroom maintenance and inventory tasks as required.
  • Adhere to Burberry policies and visual guidelines to maintain boutique presentation and customer experience standards.
  • Collaborate with the store team to foster a positive working climate and contribute to team objectives.

Qualifications

  • Proven track record of meeting or exceeding sales targets in a luxury or premium retail environment.
  • Demonstrable clientelling experience with appointment selling and client acquisition.
  • Strong knowledge of product, fashion and competitor positioning.
  • Excellent presentation, communication and interpersonal skills with a confident, client-focused demeanour.
  • Energetic, proactive, detail-oriented and adaptable; able to work collaboratively within a team.

Skills

Clienteling Luxury sales Appointment selling Styling and product knowledge Visual merchandising Inventory management After-sales service KPI-driven sales (UPT, ATV & AUR) Guest experience / Net Promoter Score focus

Experience

Previous experience in luxury or premium retail with a proven record of sales performance and client acquisition. Must have hands-on clientelling experience and familiarity with boutique operations and team selling.

Education

High school diploma or equivalent; vocational training or formal study in retail, fashion or a related discipline preferred.

Workplace

The successful candidate will be located in Mexico City, Ciudad de México, Mexico.

Culture

Burberry combines heritage craftsmanship with contemporary creativity and a commitment to sustainability, fostering an inclusive and collaborative workplace. The retail environment emphasises professional development, client-centric service and a high standard of presentation aligned with the brand's luxury positioning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Relations Advisor», «Luxury Sales Consultant», «Boutique Sales Associate», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.