Burberry Sales Advisor
Burberry Mexico City — Client Advisor: deliver personalised luxury service, build client relationships and achieve sales KPIs in Burberry's retail team.
Overview
Burberry is a storied British luxury fashion house recognised for its craftsmanship, iconic outerwear and contemporary approach to heritage. As a global retailer, the brand combines creative design with digital innovation and a growing commitment to sustainable luxury, offering employees opportunities to work across retail, product and experiential functions within a values-driven organisation.
Role & Responsibilities
- Deliver a personalised, appointment-driven luxury service to new and existing clients, using storytelling to convey the brand and create desire.
- Meet and exceed individual and store commercial KPIs (appointments, UPT, ATV, AUR) and other sales targets.
- Develop and maintain long-term client relationships through proactive follow-up, clienteling and after-sales service.
- Provide expert product, fashion and styling advice to inspire purchase and drive client retention and incremental spend.
- Support daily store operations and uphold luxury standards in front- and back-of-house, including merchandising, stockroom maintenance and inventory tasks as required.
- Adhere to Burberry policies and visual guidelines to maintain boutique presentation and customer experience standards.
- Collaborate with the store team to foster a positive working climate and contribute to team objectives.
Qualifications
- Proven track record of meeting or exceeding sales targets in a luxury or premium retail environment.
- Demonstrable clientelling experience with appointment selling and client acquisition.
- Strong knowledge of product, fashion and competitor positioning.
- Excellent presentation, communication and interpersonal skills with a confident, client-focused demeanour.
- Energetic, proactive, detail-oriented and adaptable; able to work collaboratively within a team.
Skills
Experience
Previous experience in luxury or premium retail with a proven record of sales performance and client acquisition. Must have hands-on clientelling experience and familiarity with boutique operations and team selling.
Education
High school diploma or equivalent; vocational training or formal study in retail, fashion or a related discipline preferred.
Workplace
The successful candidate will be located in Mexico City, Ciudad de México, Mexico. 97 luxury roles are listed in Mexico City on Cerulean, 4 posted in the last 48 hours. Across the Ciudad de México region, Cerulean lists 105 open positions — 4 listed in the past two days. Cerulean currently advertises 174 open roles in Mexico, including 5 added in the last 48 hours.
Culture
Burberry combines heritage craftsmanship with contemporary creativity and a commitment to sustainability, fostering an inclusive and collaborative workplace. The retail environment emphasises professional development, client-centric service and a high standard of presentation aligned with the brand's luxury positioning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.