Burberry Retail Team Manager
Join Burberry in London as a Retail Team Manager. Lead a dynamic team to deliver the Burberry Experience and drive sales in a luxury environment.
Overview
Burberry, a quintessentially British luxury brand, is renowned for its innovative approach to fashion and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and diversity are celebrated. The company is dedicated to sustainable luxury and driving industry change, making it a compelling choice for professionals seeking to make an impact.
Role & Responsibilities
- Lead client advisors to enhance selling skills and achieve sales targets and KPIs.
- Collaborate with the Store Manager to drive sales for specific categories and ensure effective team training.
- Supervise a high-performing, customer-focused team, ensuring delivery of the Burberry Experience.
- Manage customer flow to provide exemplary service and ensure no client is unattended.
- Facilitate teamwork on the selling floor between client advisors, specialists, and operations staff.
- Provide real-time coaching and feedback to staff post-interaction with clients.
- Work with the Store Manager to develop and retain talent through performance reviews and development plans.
- Integrate new employees into the business effectively.
- Deliver the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to oversee Burberry Experience training within the store.
- Resolve complex customer issues and escalate when necessary.
- In absence of store management, handle post-void transactions and authorize discounts.
- Drive the digital experience in-store and utilize digital communication tools.
- Understand and communicate business needs and ideas for improvement.
- Ensure compliance with company policies and procedures.
- Maintain a positive and harmonious work environment.
- Assist with store opening and closing procedures.
Qualifications
- 4-5 years of supervisory or management experience in retail sales.
Skills
Experience
4-5 years of supervisory or management experience in retail sales is required.
Workplace
This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 14 posted recently. The broader England area accounts for 544 active listings on Cerulean, 15 of which are new. In UK as a whole, Cerulean currently features 571 open positions, with 16 posted this week.
Benefits
Burberry offers a dynamic and inclusive work environment, opportunities for professional development, and a commitment to sustainability and innovation.
Culture
Burberry fosters a culture of creativity and diversity, encouraging employees to bring their unique skills and experiences to the table. The brand is committed to being a force for good, driving sustainable luxury and championing community initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.