- Employment
- Contract
- Seniority
- Supervisor
- Compensation
- $25–26/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 27, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Retail Supervisor oversees the sales floor, coaches and develops associates, drives sales performance and delivers the Burberry Experience. The role is a fixed-term contract at Yorkdale Mall, with an expected base salary of $25.00–$26.00 per hour at commencement; final pay is determined individually, and the total compensation package may include commission, bonuses, incentives and company-sponsored benefits.
Role & Responsibilities
- Supervise, assist and motivate sales associates to deliver high-value client experiences on the sales floor, ensuring every customer interaction is memorable.
- Partner with associates to improve selling skills, close sales and achieve sales goals and KPIs.
- Lead a high-performing, customer-facing, service-oriented team; coach and provide feedback to ensure customers receive the Burberry Experience in line with brand strategies.
- Manage customer flow to provide excellent service and ensure no client is left unattended.
- Foster collaboration on the sales floor among sales associates, specialists, stock associates and the operations team.
- Coach associates in the moment and after transactions and client interactions, discussing successes and development opportunities and ensuring follow-up actions are completed.
- Develop and retain talented employees by recognizing and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when needed.
- Partner with the GM, SM and S&P to own Burberry Experience training in the store; use morning and weekly meetings to reinforce key elements through role-play, tips and discussion of individual associates’ challenges.
- Partner with store management to set goal expectations and deliver formal performance feedback through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate them to management when necessary.
- In the absence of store management, process post-void transactions and authorize promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate when face-to-face communication is not possible.
- Understand the business and communicate needs and ideas effectively to advance it.
- Understand company policies and procedures and consistently follow and enforce operational guidelines.
- Assist with store opening and closing, including securing doors, windows and merchandise, arming the store and following POS procedures.
- Perform additional duties as required.
Qualifications
- Advanced knowledge of a POS system.
- Previous experience with Apple mobile devices and comfort using digital tools.
Skills
Experience
1–2 years of supervisory or management experience in retail sales.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from USD 25 to USD 26 per hour.
Benefits
The total compensation package may include commission earnings, discretionary bonuses, short- and long-term incentive packages, and company-sponsored benefit programs.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Team Supervisor», «Customer Experience Supervisor», «Sales Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.