Burberry Retail Service Lead
Closed The candidacy window for this position at Burberry has closed.
While this position is no longer receiving submissions as of March 14, 2026, Burberry presents 186 alternative opportunities for your consideration.
Continue Your Search
We invite you to review more currently available roles:
Join Burberry in Atlanta as a Retail Service Lead, driving exceptional customer experiences and sales performance in a luxury fashion environment.
Overview
Burberry, a quintessential British luxury brand renowned for its iconic trench coats and innovative designs, is a part of the global luxury conglomerate. As an employer, Burberry fosters a creative and inclusive environment, encouraging diverse talents to thrive. The company is committed to sustainability and community engagement, aiming to drive industry change and champion the next generation of luxury fashion.
Role & Responsibilities
- Supervise and motivate sales associates to deliver exceptional customer experiences on the selling floor.
- Act as a quality control supervisor to ensure memorable customer interactions.
- Collaborate with associates to enhance selling skills and achieve sales goals and KPIs.
- Lead a high-performing, customer-facing team, providing coaching and feedback to align with brand strategies.
- Manage customer flow to ensure optimal service and no unattended clients.
- Foster collaboration among sales associates, specialists, stock associates, and operations team.
- Provide real-time coaching and feedback after transactions and client interactions.
- Develop and retain talented employees through recognition and performance reviews.
- Deliver the Burberry Experience to customers when necessary.
- Partner with store management to set goals and deliver performance feedback.
- Resolve complex customer issues and escalate to management when needed.
- Oversee post-void transactions, promotional discounts, and employee sales in management's absence.
- Drive the digital experience in-store and utilize digital resources for communication.
- Understand and communicate business needs and ideas to elevate the business.
- Adhere to and enforce company policies and procedures.
- Assist with store opening and closing procedures.
Qualifications
- 1-2 years of supervisory or management experience in retail sales.
Skills
Experience
1-2 years of supervisory or management experience in retail sales.
Workplace
The role is situated in Atlanta, Georgia, USA — conveniently close to Atlanta. There are currently 31 open positions in Atlanta on Cerulean. Within Georgia, Cerulean currently features 37 open roles. Across USA, Cerulean lists 3.486 open roles — 218 of them newly added.
Benefits
Burberry offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.
Culture
Burberry's workplace culture is defined by creativity, inclusivity, and a commitment to sustainability. The company values diverse perspectives and encourages employees to push boundaries and explore new possibilities. As a values-driven brand, Burberry is dedicated to being a force for good, fostering a supportive environment where employees can thrive and contribute to the brand's legacy of innovation and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.