Burberry Luxury Sales Advisor
- Location
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 15, 2026
About Burberry
Burberry is an iconic British luxury fashion house recognised for its heritage outerwear, distinctive check and contemporary approach to craftsmanship and innovation. The brand blends strong design heritage with digital-first retail experiences and an increasing emphasis on sustainability and responsible sourcing, offering opportunities to work at the intersection of creativity, commerce and purpose.
Burberry in Sydney is hiring a Client Advisor to build client relationships and drive luxury retail sales.
Role & Responsibilities
- Deliver a personalised, elevated client experience through storytelling, styling expertise and product knowledge to inspire purchase and brand affinity.
- Meet and exceed individual and store commercial KPIs, including appointments, UPT, ATV and AUR.
- Proactively acquire and retain high-value clients through appointment selling, proactive follow-up and after-sales service.
- Manage the end-to-end client journey: create strong first impressions, discover client needs, provide expert styling and close sales while maintaining long-term relationships.
- Maintain luxury store standards in both front and back of house, including product replenishment, stockroom upkeep and participation in markdowns and inventory tasks as required.
- Support visual merchandising guidelines and consistently apply brand visual techniques on the shop floor.
- Record and update client information and activity to grow the client book and support targeted outreach.
- Collaborate with the store team to foster a positive workplace, contribute to team targets and support ad hoc store operations.
Qualifications
- Proven track record of delivering sales and consistently exceeding targets in a luxury retail environment.
- Demonstrable clientelling experience and appointment-driven selling.
- Deep interest in fashion, art and culture with strong product and styling knowledge.
- Excellent presentation and communication skills with confidence when engaging clients and colleagues at all levels.
- Energetic, proactive, commercially minded and able to work collaboratively within a team.
- Flexible and adaptable approach to changing priorities and store needs.
Skills
Experience
Minimum of 2 years' experience in luxury retail or client-facing roles with a proven sales track record and demonstrable clientelling experience.
Education
High school diploma or equivalent; tertiary qualification in fashion, retail or a related discipline is desirable.
Workplace
The role is situated in Sydney, New South Wales, Australia.
Culture
Burberry combines a rich British heritage with a progressive, creative workplace culture that values craftsmanship, innovation and sustainability. The brand fosters collaboration across disciplines and encourages employees to bring diverse perspectives to customer experience and product storytelling.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Relations Advisor», «Personal Shopping Consultant», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.