- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The ITSM Data Quality Manager owns Burberry’s ITSM data quality framework, standards, controls and improvement roadmap across the business and its service partners, using trusted data and operational insight to improve colleague service experiences. The role governs data quality and lifecycle standards, drives remediation and accountability, embeds requirements into service operations and transitions, and reports quality health and risks through governance forums.
Role & Responsibilities
- Own and maintain the ITSM data quality framework, standards, controls, ownership model and improvement roadmap.
- Define and govern quality and lifecycle standards for core ITSM and knowledge data.
- Assess data quality, identify root causes and prioritise remediation for gaps, duplication, aged records and ownership issues.
- Ensure internal teams and service partners fulfil agreed data ownership, stewardship and remediation responsibilities.
- Embed data quality requirements into ITSM processes, service transitions, supplier transitions and operational acceptance.
- Use ITSM data and operational insight to define and measure service experience improvements that reduce user effort, avoidable contact, misrouting and repeat interactions, working with service, process and platform owners to agree delivery.
- Assure CMDB, asset and configuration data quality with the IT Asset & Configuration Manager, and support reliable SIAM reporting through trusted source data.
- Report data quality health, risks, remediation progress and priorities through relevant governance forums.
Qualifications
- Experience in data quality, governance, analysis and remediation within a technology or service environment.
- Strong analytical skills, with the ability to identify root causes and turn findings into sustainable improvements.
- Experience using data quality measures, exception reporting, scorecards or remediation trackers to drive action.
- Experience using service data, user feedback and journey analysis to identify friction and define measurable improvements to operational service engagement.
- Strong stakeholder and supplier management skills, with the ability to establish ownership and accountability.
- Working knowledge of ITSM and ITIL processes; knowledge, CMDB, asset or configuration data experience is desirable.
- Pragmatic, structured and improvement-focused, with clear written and verbal communication skills.
Skills
Workplace
The successful candidate will be located in Leeds, England, UK.
Explore jobs in England or in the UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Service Management Data Quality Manager», «ITSM Data Governance Manager», «IT Service Data Quality Lead», «ITSM Data Governance Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.