Burberry IT Service Manager

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Location
ShanghaiShanghaiChina
Employment
Full-Time
Seniority
Manager
Posted
Mar 1, 2026

About Burberry

Burberry, a renowned luxury fashion house established in 1856, is celebrated for its innovative approach to design and commitment to sustainability. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and diversity are highly valued. The company is dedicated to fostering a culture of imagination and excellence, making it a desirable employer for those passionate about luxury fashion and sustainable practices.

Join Burberry in Shanghai as an IT Service Manager. Lead IT service management processes in a dynamic and inclusive environment within the luxury fashion industry.

Role & Responsibilities

  • Oversee the IT service management processes to ensure efficient and reliable IT support.
  • Collaborate with cross-functional teams to enhance IT service delivery.
  • Monitor and report on IT service performance metrics.
  • Identify and implement improvements in IT service processes.
  • Ensure compliance with IT policies and procedures.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in IT service management roles.

Skills

Strong leadership and team management skills. Excellent problem-solving and analytical abilities. Proficiency in IT service management frameworks such as ITIL. Effective communication and interpersonal skills.

Experience

A minimum of 5 years of experience in IT service management, preferably within the luxury fashion industry.

Education

Bachelor's degree in Information Technology, Computer Science, or related field.

Workplace

The role is situated in Shanghai, Shanghai, China.

Benefits

Burberry offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts on luxury products.

Culture

Burberry fosters a culture of creativity, inclusivity, and sustainability. The company values diverse perspectives and encourages employees to bring their unique skills and experiences to the table. As a values-driven organization, Burberry is committed to making a positive impact on the world and driving industry change.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.