Burberry HR Service Desk Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 16, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry HR Service Desk Advisor role in Leeds, delivering first-point-of-contact HR support and case management for a global workforce.
Role & Responsibilities
- Act as first point of contact for HR-related queries, delivering clear, timely and supportive responses
- Triage requests effectively through the HR case management system, aiming for first-time resolution
- Engage with colleagues across multiple channels including case management, email, Microsoft Teams, live chat and phone
- Manage HR administration tasks including absence, leavers and holiday entitlement queries with accuracy and care
- Collaborate with colleagues across HR Operations to resolve escalations and maintain consistent service delivery
- Identify trends in HR data to inform improvements and enhance the overall colleague experience
Qualifications
- Customer-focused approach with commitment to delivering positive colleague experience
- Strong organisational and prioritisation skills with ability to manage competing demands
- High attention to detail with methodical approach to HR queries and data handling
- Confident communication skills across written and verbal channels
- Proficiency with Microsoft Office tools and capability to adapt to HR systems
- Comfortable working across multiple engagement channels including case management systems, email, Teams, live chat, and phone
Skills
Experience
Experience in HR or service delivery is helpful but not essential; transferable skills from customer-facing or administrative roles are valued.
Workplace
The successful candidate will be located in Leeds, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HR Operations Specialist», «People Services Advisor», «HR Support Specialist», «HR Service Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.