- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Enterprise Platforms and Operations Manager leads day-to-day operational support and service delivery for Burberry’s core platforms, partnering with IT teams, business stakeholders and managed service providers to maintain stability and continually improve operations. The role also leads service transitions and knowledge management.
Role & Responsibilities
- Lead Enterprise Platforms and Operations to deliver consistently high-quality service.
- Coordinate demand, escalations and service prioritisation across Burberry IT.
- Manage third-party partners and control capacity against demand, as well as operational elements of Enterprise Platforms and Operations.
- Identify and drive continual process and procedure improvements to optimise operations.
- Govern third-party partners’ adherence to processes and procedures.
- Coordinate with domain experts and teams to support end-to-end service delivery.
- Lead service transition for new or amended services and ensure consistent knowledge management.
Qualifications
- Experience in IT management, service management or operational support within an SAP environment or enterprise applications team.
- Familiarity with complex SAP landscapes, such as ECC, AFS and BW, in a large-scale organisation is preferred.
- Understanding of how SAP supports core business processes across supply chain, finance, retail or merchandising, and the operational implications of a legacy ERP environment.
- Good understanding of IT service management processes, including incident, request, change and release management.
- Strong organisational and coordination skills, with the ability to manage multiple tasks, deadlines and stakeholders simultaneously.
- Experience coordinating operational tasks and deliverables with third-party service providers or managed service partners.
- Clear and effective communication skills, with the ability to liaise with technical teams, business stakeholders and external partners.
- Proactive and detail-oriented, with a commitment to high standards of operational quality and documentation.
- Experience contributing to process improvement or automation initiatives in a platform or service operations context is advantageous.
- Experience in retail, fashion, luxury, FMCG or another consumer-led industry is advantageous.
Skills
Experience
Experience in IT management, service management or operational support; experience coordinating with third-party service providers or managed service partners.
Workplace
The role is situated in Leeds, England, UK.
Explore jobs in England or in the UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Operations Manager», «Enterprise Applications Operations Manager», «Platform Operations Manager», «IT Service Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.