- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 29, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
The Department Supervisor assists the Department Manager in running one of Burberry’s product departments, guiding the team to deliver an exceptional customer experience and supporting store management. The role drives department performance, customer relationships, digital sales, team development and operational planning in Seoul, South Korea.
Role & Responsibilities
- Assist the Department Manager in leading a high-performing, customer-facing, service-oriented department.
- Ensure customers receive the full Burberry Experience in line with brand strategies, and ensure the team is fully trained to deliver it.
- Drive department productivity and profitability, including conversion rates, sales, units per transaction, average unit retail and customer data capture.
- Communicate effectively with relevant merchants for the department when the Department Manager is absent.
- Act as a specialist and ambassador for the department’s product category.
- Stay informed about current advertising and marketing campaigns, new product launches and promotions, and communicate them to the team.
- Use Customer Relationship Management (CRM) to support the development of a loyal customer base, and develop the team’s ability to capture high-quality customer profiles with every transaction.
- Ensure employees have sound product knowledge and understand company policies and procedures.
- Drive the digital agenda and ensure employees are generating digital sales.
- Assist the Department Manager with department planning in line with trading requirements, matching staffing to customer traffic and demand.
- Assist with recruiting, onboarding, developing and retaining talented department employees.
- Assist the Department Manager with monthly development plans and annual reviews for all department members.
- Cascade company communications to the department and lead by example in embracing brand messages.
- Demonstrate Burberry Leadership behaviours when working across the store and business.
- Uphold and communicate company culture, bringing Burberry’s core values—Protect, Explore, Inspire—to life.
Qualifications
- Excellent people management skills.
- Strong verbal and written communication skills.
- Proven ability to increase sales and profitability.
- Sound commercial and brand awareness.
- Proven ability to drive and maintain exceptional customer service standards.
- Flexibility and adaptability to change.
- Proven strong performance in a supervisory or management role in a store or concession, in a high-volume, high-turnover environment.
- Relevant experience in the department’s product category.
- Technical proficiency with SAP and MS applications.
- Passion for technology and a proven ability to embrace new technology.
Skills
Experience
Relevant experience in the department’s product category; proven strong performance in a supervisory or management role in a store or concession in a high-volume, high-turnover environment.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Team Leader», «Retail Department Supervisor», «Department Assistant Manager», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.