Burberry Department Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 27, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Department Manager role in Tokyo. Lead a retail department, manage team performance, and drive store operations in this luxury fashion management position.
Role & Responsibilities
- Lead and motivate a customer-facing, service-oriented department team, coaching and providing feedback to ensure consistent delivery of the Burberry Experience
- Set performance targets and drive department productivity and profitability metrics including conversion rates, sales, UPT, AUR, and customer data capture
- Plan department scheduling in accordance with peak business hours to optimize staffing levels and customer service delivery
- Develop relationships and communicate effectively with merchants and category specialists relevant to the department
- Maintain thorough knowledge of the luxury retail market and current fashion trends; actively visit competitive brands to study collections and market positioning
- Communicate current advertising, marketing campaigns, product launches, and promotions to the team and ensure brand alignment
- Uphold and communicate company culture and embody Burberry's core values—Protect, Explore, Inspire
- Ensure all team members are fully trained in the Burberry Experience, possess sound product knowledge, and understand company policies and procedures
- Recruit, onboard, and develop departmental talent to build a skilled team capable of passionate and effective customer service
- Cultivate customer relationships and leverage the team to achieve high-quality customer profile capture with every transaction
- Drive digital strategy by integrating technology into the customer journey, utilizing tools such as chat and Evernote to maintain team communication
- Develop and retain talented employees through recognition, performance rewards, monthly development plans, and annual performance reviews
- Develop a strong sensibility for the Burberry aesthetic by regularly studying Burberry World, monthly key looks, and editorial coverage
- Serve as brand ambassador and department specialist, demonstrating extensive product knowledge and delivering expert advice
- Adhere to merchandising guidelines and maintain the highest standards of housekeeping and retail presentation
- Cascade brand communications and demonstrate Burberry Leadership behaviours across all store and business interactions
Qualifications
- Minimum 2 years of proven strong performance within a store or concession management role in a high-volume, high-turnover retail environment
- Excellent leadership and people management skills with proven ability to recruit, train, develop, and assess talent
- Strong verbal and written communication skills
- Proven ability to increase sales and profitability
- Demonstrated track record of driving and maintaining exceptional customer service standards
- Sound commercial and brand awareness
- Flexibility and adaptability to change
- Advanced knowledge of POS systems, store operations systems, and comfort using digital tools
- Relevant product category experience applicable to the department
- Technical proficiency with SAP and Microsoft applications
Skills
Experience
Minimum 2 years of proven strong performance in a store or concession management role within a high-volume, high-turnover retail environment. Relevant experience in relation to the department's product categories is essential. Demonstrated ability to successfully manage multiple store operations, drive sales performance, and lead diverse retail teams in a luxury fashion setting.
Education
Not specified; however, secondary education is typically expected for retail management roles at this level.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Lead», «Store Department Supervisor», «Sales Department Manager», «Retail Department Head», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.