Burberry Department Manager - Men's Category

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Location
ChicagoIllinoisUSA
Employment
Full-Time
Seniority
Manager
Posted
Mar 1, 2026

About Burberry

Burberry, a distinguished name in luxury fashion, is renowned for its commitment to creativity and innovation. As part of a global conglomerate, Burberry offers a dynamic environment where diverse talents thrive, contributing to the brand's legacy of excellence and sustainability. The company is dedicated to fostering a culture of inclusivity and purpose, driving positive change within the industry and communities worldwide.

Join Burberry in Chicago as a Department Manager for the Men's Category, leading sales and customer service excellence in a luxury retail environment.

Role & Responsibilities

  • Lead sales associates to enhance selling skills and achieve sales targets and KPIs.
  • Drive sales for the assigned category, collaborating with the Store Manager on sell-through and team training.
  • Manage a high-performing, customer-focused team, ensuring the delivery of the Burberry Experience.
  • Oversee customer flow to guarantee exceptional service and ensure no client is unattended.
  • Facilitate collaboration on the sales floor among sales associates, specialists, and operations team.
  • Provide real-time coaching and feedback to associates following transactions and client interactions.
  • Collaborate with the Store Manager to develop and retain talent through performance recognition and reviews.
  • Integrate new employees into the business effectively.
  • Deliver the Burberry Experience to customers as needed.
  • Partner with the Store Manager and Training to lead Burberry Experience training within the store.
  • Resolve challenging customer issues and escalate to management when necessary.
  • Handle post-void transactions, promotional discounts, and employee sales in the absence of store management.
  • Promote the digital experience in-store and utilize digital tools for communication.
  • Maintain a comprehensive understanding of business operations and communicate needs and ideas effectively.
  • Ensure adherence to company policies and procedures.
  • Assist with store opening and closing procedures, including securing the premises and managing POS procedures.

Qualifications

  • Advanced knowledge of POS systems.
  • Proficiency in handling complex customer service issues.
  • Fluency in professional dialogue with clients and staff.
  • Experience with Apple mobile devices and digital tools.

Skills

Leadership and team management. Customer service excellence. Sales and performance coaching. Digital literacy. Problem-solving and conflict resolution.

Experience

1-2 years of supervisory or management experience in retail sales.

Workplace

This position is based in Chicago, Illinois, USA, within easy reach of Chicago.

Compensation

Expected base salary ranges from $100,000 to $120,000 annually, with potential for commission, bonuses, and incentives.

Benefits

Comprehensive benefits package including company-sponsored programs.

Culture

Burberry fosters a culture of creativity, inclusivity, and sustainability, encouraging employees to push boundaries and innovate. The workplace is characterized by a commitment to excellence and a supportive environment that values diversity and collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.