Burberry Department Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 7, 2026
About Burberry
Burberry is a British luxury fashion house celebrated for its iconic heritage, craftsmanship and contemporary approach to design. Renowned for trench coats, leather goods and seasonal collections, the brand combines artisanal savoir-faire with digital innovation and a commitment to sustainable luxury. As an employer, Burberry emphasizes creativity, inclusivity and professional development across its global store network.
Burberry Barcelona (La Roca Village) seeks a Department Manager to lead the retail team and deliver exceptional client experiences.
Role & Responsibilities
- Lead and inspire a customer-facing department team to consistently deliver Burberry’s client experience and commercial objectives at La Roca Village.
- Coach, mentor and provide regular performance feedback to develop capability, confidence and engagement across the department.
- Plan and manage rotas to align staffing with trading patterns and peak customer demand.
- Embed clienteling practices to develop meaningful client relationships, drive loyalty and encourage repeat visits.
- Ensure impeccable visual standards, merchandising execution and housekeeping across the department.
- Build strong working relationships with merchandising, operations and business stakeholders to support product and trading priorities.
- Use retail systems and digital tools to support day-to-day operations and reporting.
Qualifications
- Proven people leadership experience in a fast-paced, high-volume retail or concession environment.
- Demonstrable customer-centric mindset with experience role-modelling high service standards.
- Commercial acumen with the ability to translate business priorities into practical, shop-floor actions.
- Adaptability and resilience to perform in a dynamic retail environment with changing priorities.
- Confident user of retail systems and digital tools to support operational delivery.
Skills
Experience
Proven track record of managing and developing retail teams in a fast-paced, high-volume store or concession environment; experience aligned to the brand’s product category is preferred.
Workplace
This position is based in Barcelona, Catalonia, Spain.
Culture
Burberry fosters a creative, inclusive workplace that values craftsmanship, innovation and sustainability. Colleagues are encouraged to bring diverse perspectives and to develop professionally within a global luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Department Manager», «Floor Manager», «Department Lead – Sales», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.