Burberry Department Manager, Accessories
- Seniority
- Manager
- Compensation
- $125,000–135,000/year
- Posted
- Mar 26, 2026
About Burberry
Burberry is a British luxury fashion house renowned for its heritage outerwear and contemporary luxury collections. The brand is recognized for its emphasis on creativity, craftsmanship and a forward-looking approach to sustainability and digital innovation, offering a collaborative environment for retail and creative professionals.
Burberry — Department Manager, Accessories in New York. Lead the accessories team on 57th Street, drive sales and deliver exceptional client experiences.
Role & Responsibilities
- Lead and coach the sales team to achieve category sales targets and KPIs, delivering the Burberry Experience at every client touchpoint.
- Own commercial performance for the accessories category in partnership with the Store Manager, driving sell-through and category development.
- Provide real-time and post-transaction coaching to associates; establish and monitor individual development plans and performance reviews.
- Manage customer flow and service standards on the selling floor; resolve complex customer service issues and escalate when necessary.
- Drive in-store digital engagement and use mobile/digital tools to support sales and client communication.
- Support recruiting, onboarding and integration of new team members; cultivate an open, positive and high-performing work environment.
- Authorize transactional exceptions (post-voids, promotional discounts, employee sales) in the absence of store management and assist with store opening/closing procedures.
Qualifications
- Advanced proficiency with POS systems and transactional procedures.
- Comfortable using Apple mobile devices and in-store digital selling tools.
- Demonstrated ability to manage complex customer service scenarios (complaints, returns, repairs, after-sales).
- Strong interpersonal communication and coaching skills; fluent, professional client dialogue.
- Minimum 1–2 years of supervisory or management experience in retail sales; experience in luxury or premium retail preferred.
Skills
Experience
1–2 years of supervisory or management experience in retail sales, with a track record of leading teams to meet sales targets and improve KPI performance; prior experience in luxury or premium retail is preferred.
Education
High school diploma or equivalent required; tertiary education in business, retail management or fashion is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 125,000 to USD 135,000 per annum.
Benefits
Commission earnings; discretionary bonuses; short- and long-term incentive packages; Company-sponsored benefit programs.
Culture
Burberry blends a strong sense of British heritage with contemporary creative direction, prioritizing craftsmanship, digital innovation and sustainability. The retail environment emphasizes client-centric service, team development and a values-driven approach to performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Accessories Department Lead», «Accessory Category Manager (Retail)», «Senior Sales Manager — Accessories», «Accessory Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.