Burberry Customer Service Consultant

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Location
LeedsEnglandUK
Employment
Full-Time
Seniority
Entry-Level
Department
Clienteling, CRM & VIP Relations
Industry
Fashion, Apparel & Leather Goods
Posted
Jul 15, 2026

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Burberry Customer Service Consultant in Leeds, UK: deliver luxury customer experiences, manage cases, and build client relationships across channels.

Role & Responsibilities

  • Deliver world-class luxury customer service across all communication channels with a focus on exceptional customer experience (ECE)
  • Take full ownership of customer cases from initiation through resolution, ensuring timely updates and follow-up
  • Maintain accurate customer records and system documentation to facilitate seamless future interactions
  • Develop and demonstrate comprehensive product knowledge, serving as a brand ambassador and styling advisor
  • Create and nurture long-term customer relationships through proactive clienteling activities including outreach, follow-up, and appointment coordination
  • Manage and regularly engage with a personal client book, tailoring conversations to individual customer preferences and needs
  • Identify opportunities for cross-selling and aftercare services to enhance customer loyalty and revenue growth
  • Use empathy and intuition to anticipate customer needs and resolve service or product-related issues
  • Capture and maintain accurate customer details in systems for effective case management and data protection compliance
  • Ensure customer profiles remain current and actively pursue opt-in opportunities for enhanced engagement

Qualifications

  • Fluent in Italian and English
  • Excellent verbal and written communication skills
  • Strong understanding of customer service principles and priorities
  • Proven ability to manage multiple concurrent tasks with precision and attention to detail
  • Demonstrated resilience in handling challenging customer conversations
  • Ability to work collaboratively within a team environment
  • Professional, approachable demeanor aligned with luxury brand standards

Skills

Customer relationship management Multichannel communication Product knowledge and styling expertise Case management Clienteling Data management and CRM systems Problem resolution Cross-selling and upselling Customer service systems navigation

Experience

Customer service experience in a luxury or premium retail environment is preferred; demonstrated success in building and maintaining client relationships and delivering high-touch customer experiences.

Education

Secondary education required; further professional development in luxury retail or customer service is advantageous.

Workplace

The role is situated in Leeds, England, UK.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Client Services Advisor», «Customer Relations Consultant», «Service Excellence Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.