Burberry Customer Service Consultant
- Employment
- Full-Time
null - Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 9, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry seeks a French-speaking Customer Service Consultant in Leeds, UK to deliver luxury customer experiences through multichannel clienteling and case management.
Role & Responsibilities
- Deliver world-class luxury customer service across all multichannel platforms (phone, email, chat, social)
- Take ownership of customer cases through to resolution and provide timely updates to clients
- Maintain accurate records and system documentation to ensure optimal customer follow-up experiences
- Provide elevated service experience and brand storytelling through every customer interaction
- Develop and maintain comprehensive product knowledge and passion for Burberry offerings; serve as a brand ambassador capable of styling recommendations, cross-selling, and personalised solutions
- Build and retain long-term customer relationships through proactive clienteling activities including outreach, follow-up, and appointment scheduling
- Manage personal client portfolio with regular, personalised contact and engagement
- Apply empathy and intuition to anticipate customer needs and resolve service or product-related issues
- Recommend relevant aftercare services and loyalty programmes based on customer needs and purchase history
- Accurately capture and record customer details using all available systems for effective case management and follow-up
- Adhere strictly to data protection regulations and privacy policies
- Maintain accurate and up-to-date customer profiles and contact information; identify opt-in opportunities for communication preferences
Qualifications
- Fluent in both written and spoken French
- Demonstrated passion for delivering exceptional customer service
- Excellent verbal and written communication skills in French and English
- Strong understanding of luxury retail customer service standards and priorities
- Excellent attention to detail with ability to manage multiple tasks simultaneously
- Strong organisational and prioritisation skills
- Ability to project an approachable and professional image
Skills
Experience
Previous experience in customer service, luxury retail, or customer experience roles is preferred. Demonstrable experience managing client relationships, handling multiple communication channels, and delivering personalised service in a customer-facing environment would be advantageous.
Education
High school diploma or equivalent educational qualification is required. Further education or relevant customer service qualifications are desirable but not essential.
Workplace
The role is situated in Leeds, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Specialist», «Client Service Advisor», «Customer Relations Consultant», «Client Care Representative», «Customer Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.