Burberry Customer Service Consultant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 1, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Customer Service Consultant (German-speaking) based in Leeds. Deliver luxury service, manage cases, and grow customer relationships.
Role & Responsibilities
- Deliver world-class luxury customer service across all channels with consistent brand experience
- Own all customer cases from initiation to resolution, providing timely and personalized updates
- Maintain accurate system records to enable seamless follow-up experiences and informed service delivery
- Develop and demonstrate deep product knowledge and genuine passion for Burberry heritage and collections
- Create long-term customer relationships through proactive clienteling activities, including outreach, follow-up, and appointment coordination
- Manage personal client portfolio with regular, tailored communication that anticipates customer needs
- Style and link-sell products through personalized recommendations, creating opportunities to delight customers
- Employ empathy and intuition to resolve service or product-related issues with resilience and professionalism
- Suggest and cross-sell aftercare services to build customer loyalty and expand engagement
- Capture and maintain accurate customer information within strict data protection compliance standards
- Update customer profiles and contact information regularly, identifying opportunities for customer preference opt-in
Qualifications
- Fluent in spoken and written German
- Demonstrated passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- Strong attention to detail with ability to manage multiple priorities simultaneously
- Excellent organizational skills and ability to handle conflicting priorities with ease
- Deep understanding of luxury customer service principles and priorities
- Ability to project an approachable and professional image
Skills
Experience
Customer service experience in a luxury or premium retail environment is strongly preferred. Prior experience in clienteling, customer relationship management, or multichannel service delivery is advantageous. Candidates should demonstrate a proven track record of building client relationships and driving customer retention and revenue.
Education
Secondary education or equivalent. Qualifications in customer service, hospitality, or related fields are beneficial but not essential; experience and demonstrated aptitude are valued equally.
Workplace
The role is situated in Leeds, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Specialist», «Customer Experience Consultant», «Luxury Service Advisor», «Client Relations Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.